Table I Variables related to quality... | Emerald Publishing

Table I

Variables related to quality website design

Variable	Facilitates	Authors
Utility, ease and speed	Improved performance	Wu and Hsu (2015)
Interactivity	Reciprocal communication	Cyr et al.
Participation	Co-create value	Chen and Wang (2016)
Personalisation	Receive services and register preferences	Winnie (2014)
Aesthetics	Capture attention and experience	Yang et al. (2009)
Security reliability	Privacy, confidentiality	Jiang et al. (2016)
Positive experience	States of flow	Bilgihan (2016)
Brakes to change	Information, discounts	Kim et al.

Variable	Facilitates	Authors
Utility, ease and speed	Improved performance	Wu and Hsu (2015)
Interactivity	Reciprocal communication	Cyr et al.
Participation	Co-create value	Chen and Wang (2016)
Personalisation	Receive services and register preferences	Winnie (2014)
Aesthetics	Capture attention and experience	Yang et al. (2009)
Security reliability	Privacy, confidentiality	Jiang et al. (2016)
Positive experience	States of flow	Bilgihan (2016)
Brakes to change	Information, discounts	Kim et al.

Source: Own elaboration from the literature