Table IV

Frequency of comments according to polarity and emotion by type of score

PolarityEmotion
Positive (%)Negative (%)Joy (%)Anger and disgust (%)
Favourable score88.410.155.21.4
Unfavourable score37.559.429.015.6

Note: The remaining comments up to 100 per cent are identified as neutral, when analysing polarity; or in the case of sentiment analysis correspond to emotions not analysed or have not been assigned to any emotion in particular

Source: Authors’ own design

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