Frequency of mention of value chain attributes in comments
| Civia (%) | Esentia (%) | Naturia (%) | All (%) | |
|---|---|---|---|---|
| Room | 25.8 | 23.7 | 22.1 | 23.8 |
| Facilities | 25.1 | 25.2 | 21.6 | 24.3 |
| Location | 35.1 | 31.9 | 44.8 | 35.5 |
| Personnel | 39.5 | 33.4 | 36.4 | 35.5 |
| Restaurant services | 34.0 | 29.6 | 29.3 | 30.5 |
| Civia (%) | Esentia (%) | Naturia (%) | All (%) | |
|---|---|---|---|---|
| Room | 25.8 | 23.7 | 22.1 | 23.8 |
| Facilities | 25.1 | 25.2 | 21.6 | 24.3 |
| Location | 35.1 | 31.9 | ||
| Personnel | ||||
| Restaurant services | 34.0 | 29.6 | 29.3 | 30.5 |
Source: Authors’ own design
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