Frequency of mention of the attributes of the value chain according to accompanying score
| Civia | Esentia | Naturia | All | |||||
|---|---|---|---|---|---|---|---|---|
| Fav. score (%) | Unfav. score (%) | Fav. score (%) | Unfav. score (%) | Fav. score (%) | Unfav. score (%) | Fav. score (%) | Unfav. score (%) | |
| Room | 24.2 | 43.9 | 22.0 | 45.5 | 20.2 | 37.4 | 22.1 | 43.2 |
| Facilities | 25.5 | 23.2 | 24.9 | 26.4 | 21.5 | 26.2 | 24.3 | 25.4 |
| Location | 36.3 | 25.2 | 32.5 | 23.4 | 46.4 | 33.6 | 36.5 | 26.2 |
| Personnel | 41.1 | 32.9 | 33.9 | 34.2 | 37.5 | 36.4 | 36.2 | 34.3 |
| Restaurant services | 33.0 | 43.2 | 28.4 | 48.9 | 28.7 | 38.3 | 29.4 | 44.8 |
| Civia | Esentia | Naturia | All | |||||
|---|---|---|---|---|---|---|---|---|
| Fav. score (%) | Unfav. score (%) | Fav. score (%) | Unfav. score (%) | Fav. score (%) | Unfav. score (%) | Fav. score (%) | Unfav. score (%) | |
| Room | 24.2 | 22.0 | 45.5 | 20.2 | 37.4 | 22.1 | 43.2 | |
| Facilities | 25.5 | 23.2 | 24.9 | 26.4 | 21.5 | 26.2 | 24.3 | 25.4 |
| Location | 36.3 | 25.2 | 32.5 | 23.4 | 33.6 | 26.2 | ||
| Personnel | 32.9 | 34.2 | 37.5 | 36.4 | 36.2 | 34.3 | ||
| Restaurant services | 33.0 | 43.2 | 28.4 | 28.7 | 29.4 | |||
Source: Authors’ own design
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