Frequency of unique comments by polarity and emotion
| Polarity | Emotion | |||
|---|---|---|---|---|
| Positive (%) | Negative (%) | Joy (%) | Anger and disgust (%) | |
| Room | 72.5 | 22.4 | 28.1 | 6.7 |
| Facilities | 86.5 | 4.3 | 22.3 | 1.9 |
| Location | 90.1 | 7.2 | 21.1 | 2.6 |
| Personnel | 87.0 | 9.9 | 33.1 | 5.4 |
| Restaurant services | 78.2 | 16.5 | 24.4 | 7.7 |
| Polarity | Emotion | |||
|---|---|---|---|---|
| Positive (%) | Negative (%) | Joy (%) | Anger and disgust (%) | |
| Room | 72.5 | 28.1 | ||
| Facilities | 4.3 | 22.3 | 1.9 | |
| Location | 7.2 | 21.1 | 2.6 | |
| Personnel | 9.9 | 5.4 | ||
| Restaurant services | 78.2 | 24.4 | ||
Notes: The remaining comments up to 100 per cent are identified as neutral, when analysing polarity; or in the case of the sentiment analysis correspond to unanalysed emotions or have not been assigned to any particular emotion
Source: Authors’ own design
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