Respondent level of agreement on the attributes of empathy
| Variable | Strongly agree | Agree | Neither agree nor disagree | Disagree | Strongly disagree |
|---|---|---|---|---|---|
| Personal initiatives in fulfilling requests | 30.0% | 56.0% | 7.9% | 2.5% | 3.6% |
| Customer best interest at heart | 40.4% | 46.6% | 6.9% | 2.9% | 3.2% |
| Considerate of customer specific need | 37.9% | 48.0% | 7.9% | 2.5% | 3.6% |
| Provision of individualized attention | 32.1% | 50.5% | 9.0% | 4.3% | 4.0% |
| Extra efforts in handling specific requests | 33.2% | 48.0% | 10.1% | 3.2% | 5.4% |
| Sufficient time with customers | 36.8% | 44.8% | 10.5% | 4.0% | 4.0% |
| Variable | Strongly agree | Agree | Neither agree nor disagree | Disagree | Strongly disagree |
|---|---|---|---|---|---|
| Personal initiatives in fulfilling requests | 30.0% | 56.0% | 7.9% | 2.5% | 3.6% |
| Customer best interest at heart | 40.4% | 46.6% | 6.9% | 2.9% | 3.2% |
| Considerate of customer specific need | 37.9% | 48.0% | 7.9% | 2.5% | 3.6% |
| Provision of individualized attention | 32.1% | 50.5% | 9.0% | 4.3% | 4.0% |
| Extra efforts in handling specific requests | 33.2% | 48.0% | 10.1% | 3.2% | 5.4% |
| Sufficient time with customers | 36.8% | 44.8% | 10.5% | 4.0% | 4.0% |
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