Table 4 Online discriminant validity...

Table 4

Online discriminant validity

	Assurance	Empathy	Reliability	Responsiveness	Satisfaction	Tangible
OnAss1	0.901	0.320	0.597	0.386	0.671	0.450
OnAss2	0.810	0.341	0.624	0.358	0.497	0.61
OnEmp1	0.382	1.000	0.398	0.469	0.430	0.462
OnRel1	0.706	0.398	1.000	0.473	0.541	0.642
OnRes1	0.434	0.469	0.473	1.000	0.507	0.513
OnSAT1	0.693	0.430	0.541	0.507	1.000	0.524
OnTang1	0.522	0.384	0.531	0.436	0.450	0.913
OnTang2	0.586	0.464	0.649	0.507	0.514	0.934

	Assurance	Empathy	Reliability	Responsiveness	Satisfaction	Tangible
OnAss1	0.901	0.320	0.597	0.386	0.671	0.450
OnAss2	0.810	0.341	0.624	0.358	0.497	0.61
OnEmp1	0.382	1.000	0.398	0.469	0.430	0.462
OnRel1	0.706	0.398	1.000	0.473	0.541	0.642
OnRes1	0.434	0.469	0.473	1.000	0.507	0.513
OnSAT1	0.693	0.430	0.541	0.507	1.000	0.524
OnTang1	0.522	0.384	0.531	0.436	0.450	0.913
OnTang2	0.586	0.464	0.649	0.507	0.514	0.934