Table 5 Online path coefficients...

Table 5

Online path coefficients

	Original sample (O)	Sample mean (M)	Standard error (STRERR)	T statistics (\|O/STERR\|)	p values
Assurance > Satisfaction	0.542	0.543	0.070	7.767	0.000
Empathy > Satisfaction	0.110	0.112	0.036	3.045	0.002
Reliability > Satisfaction	−0.014	−0.016	0.061	0.231	0.817
Responsiveness > Satisfaction	0.199	0.194	0.043	4.589	0.000
Tangible > Satisfaction	0.055	0.056	0.047	1.160	0.247

	Original sample (O)	Sample mean (M)	Standard error (STRERR)	T statistics (\|O/STERR\|)	p values
Assurance > Satisfaction	0.542	0.543	0.070	7.767	0.000
Empathy > Satisfaction	0.110	0.112	0.036	3.045	0.002
Reliability > Satisfaction	−0.014	−0.016	0.061	0.231	0.817
Responsiveness > Satisfaction	0.199	0.194	0.043	4.589	0.000
Tangible > Satisfaction	0.055	0.056	0.047	1.160	0.247