Hypotheses – impact on customer satisfaction
| Hypotheses – impact on customer satisfaction | |||
|---|---|---|---|
| This study in CTA | Prior research in the leisure services sector | ||
| Online | Off-line | Marinković et al. (2013) | |
| Assurance | Supported | Supported | Not supported |
| Reliability | Not supported | Not tested | Supported |
| Responsiveness | Supported | Not supported | Supported |
| Empathy | Supported | Supported | Supported |
| Tangible | Not supported | Supported | Supported |
| Hypotheses – impact on customer satisfaction | |||
|---|---|---|---|
| This study in CTA | Prior research in the leisure services sector | ||
| Online | Off-line | ||
| Assurance | Supported | Supported | Not supported |
| Reliability | Not supported | Not tested | Supported |
| Responsiveness | Supported | Not supported | Supported |
| Empathy | Supported | Supported | Supported |
| Tangible | Not supported | Supported | Supported |