Table 2. Correlations between the PLS... | Emerald Publishing

Table 2.

Correlations between the PLS composites and unit weighted composites using the ECSI data and model

		PLS Mode A composites							Unit weight composites
		1	2	3	4	5	6	7	8	9	10	11	12	13	15	16
1	Image	1
2	Expectation	0.505	1
3	Quality	0.749	0.557	1
4	Value	0.508	0.361	0.586	1
5	Satisfaction	0.693	0.510	0.795	0.606	1
6	Complaints	0.475	0.257	0.532	0.355	0.526	1
7	Loyalty	0.564	0.380	0.538	0.530	0.656	0.418	1
8	Image	0.997	0.507	0.744	0.510	0.685	0.463	0.557	1
9	Expectation	0.506	0.999	0.557	0.361	0.510	0.257	0.380	0.508	1
10	Quality	0.744	0.554	0.999	0.578	0.788	0.528	0.533	0.739	0.553	1
11	Value	0.501	0.359	0.579	0.999	0.599	0.351	0.524	0.503	0.359	0.572	1
12	Satisfaction	0.690	0.512	0.794	0.600	0.999	0.519	0.652	0.683	0.513	0.788	0.593	1
13	Complaints	0.475	0.257	0.532	0.355	0.526	1.000	0.418	0.463	0.257	0.528	0.351	0.519	1
14	Loyalty	0.513	0.355	0.473	0.499	0.585	0.386	0.932	0.507	0.356	0.466	0.497	0.580	0.386	1
16	Loyalty, excl item 2	0.554	0.370	0.528	0.516	0.637	0.390	0.986	0.548	0.370	0.525	0.510	0.632	0.390	0.879	1

		PLS Mode A composites							Unit weight composites
		1	2	3	4	5	6	7	8	9	10	11	12	13	15	16
1	Image	1
2	Expectation	0.505	1
3	Quality	0.749	0.557	1
4	Value	0.508	0.361	0.586	1
5	Satisfaction	0.693	0.510	0.795	0.606	1
6	Complaints	0.475	0.257	0.532	0.355	0.526	1
7	Loyalty	0.564	0.380	0.538	0.530	0.656	0.418	1
8	Image	0.997	0.507	0.744	0.510	0.685	0.463	0.557	1
9	Expectation	0.506	0.999	0.557	0.361	0.510	0.257	0.380	0.508	1
10	Quality	0.744	0.554	0.999	0.578	0.788	0.528	0.533	0.739	0.553	1
11	Value	0.501	0.359	0.579	0.999	0.599	0.351	0.524	0.503	0.359	0.572	1
12	Satisfaction	0.690	0.512	0.794	0.600	0.999	0.519	0.652	0.683	0.513	0.788	0.593	1
13	Complaints	0.475	0.257	0.532	0.355	0.526	1.000	0.418	0.463	0.257	0.528	0.351	0.519	1
14	Loyalty	0.513	0.355	0.473	0.499	0.585	0.386	0.932	0.507	0.356	0.466	0.497	0.580	0.386	1
16	Loyalty, excl item 2	0.554	0.370	0.528	0.516	0.637	0.390	0.986	0.548	0.370	0.525	0.510	0.632	0.390	0.879	1

Notes:

Correlations between a PLS composite and corresponding unweighted composite are italic