Table 1 Sample of respondents of the...

Table 1

Sample of respondents of the study

Demographic attributes	n	%
Gender
Male	210	52.4
Female	191	47.6
Marital Status
Single	245	61.1
Married	148	36.9
Divorced	8	2
Age
18–24	121	30.2
25–34	152	37.9
35–44	71	17.7
45–54	35	8.7
55 and above	22	5.5
Education level
SPM/STPM	17	4.2
College diploma/matriculation/ A-level	85	21.2
Bachelor degree	211	52.6
Master degree	37	9.2
PhD	22	5.5
Professional qualification	29	7.2
Occupation
Student	97	24.2
Government employee	68	17
Private employee	201	50.1
Businessman	12	3
Others	23	5.7
Monthly income
Less than RM1,000	105	26.2
RM1,001-RM3,000	133	33.2
RM3,001-RM5,000	87	21.7
RM5,001-RM10,000	52	13
RM10,001-RM20,000	14	3.5
More than RM20,001	10	2.5
The period of bank's customer relationship
Less than one year	20	5
One to two years	60	15
Two to three years	81	20.2
Above three years	240	59.9
Types of bank account
Current account	86	21.4
Saving account	280	69.8
Investment and financing account	35	8.7
Total	401	100

Demographic attributes	n	%
Gender
Male	210	52.4
Female	191	47.6
Marital Status
Single	245	61.1
Married	148	36.9
Divorced	8	2
Age
18–24	121	30.2
25–34	152	37.9
35–44	71	17.7
45–54	35	8.7
55 and above	22	5.5
Education level
SPM/STPM	17	4.2
College diploma/matriculation/ A-level	85	21.2
Bachelor degree	211	52.6
Master degree	37	9.2
PhD	22	5.5
Professional qualification	29	7.2
Occupation
Student	97	24.2
Government employee	68	17
Private employee	201	50.1
Businessman	12	3
Others	23	5.7
Monthly income
Less than RM1,000	105	26.2
RM1,001-RM3,000	133	33.2
RM3,001-RM5,000	87	21.7
RM5,001-RM10,000	52	13
RM10,001-RM20,000	14	3.5
More than RM20,001	10	2.5
The period of bank's customer relationship
Less than one year	20	5
One to two years	60	15
Two to three years	81	20.2
Above three years	240	59.9
Types of bank account
Current account	86	21.4
Saving account	280	69.8
Investment and financing account	35	8.7
Total	401	100

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