Table 7 Full results with trust as... | Emerald Publishing

Table 7

Full results with trust as mediator

	SB		BT
	Standard regression estimates	p-value	Standard regression estimates	p-value
Total effects
BT	0.584	0.001	0
BL	0.696	0.001	0.21	0.005
Direct effects
BT	0.584	0.001	0
BL	0.574	0.001	0.21	0.005
Indirect effects
BT	0		0
BL	0.122	0.004	0	–

	SB		BT
	Standard regression estimates	p-value	Standard regression estimates	p-value
Total effects
BT	0.584	0.001	0
BL	0.696	0.001	0.21	0.005
Direct effects
BT	0.584	0.001	0
BL	0.574	0.001	0.21	0.005
Indirect effects
BT	0		0
BL	0.122	0.004	0	–

Note(s): SB = customer satisfaction; BL = Customer loyalty; BT = Customer trust