Reputation
| Sections | Points | Weight (%) | Explanation |
|---|---|---|---|
| Disclosures | 05 | 40 | Availability of reports to the public, including accounting and Sharīʿah board. Transparency about profit-sharing mechanism, charges for services and others |
| Customer satisfaction | 07 | 60 | A survey with carefully designed questions covering areas of provision of services, keeping promises, dealing equally, and overall satisfaction with conduct of the Islamic bank |
| Total | 12 | 100 | Overall, a total score of 12 points is allocated for reputation of an Islamic bank among stakeholders |
| Sections | Points | Weight | Explanation |
|---|---|---|---|
| Disclosures | 05 | 40 | Availability of reports to the public, including accounting and Sharīʿah board. Transparency about profit-sharing mechanism, charges for services and others |
| Customer | 07 | 60 | A survey with carefully designed questions covering areas of provision of services, keeping promises, dealing equally, and overall satisfaction with conduct of the Islamic bank |
| Total | 12 | 100 | Overall, a total score of 12 points is allocated for reputation of an Islamic bank among stakeholders |