| Non-financial performance measurement scale |
|---|
| NFPER1 Customer satisfaction in your organisation has increased in the past two years |
| NFPER2 Customer loyalty in your organisation has improved in the past two years |
| NFPER3 Employee satisfaction in your organisation has increased in the past two years |
| NFPER4 Your organisation’s image has been strengthened in the past two years |
| NFPER5 How successful do you consider your organisation to be? |
| NFPER6 The effort put in by employees/collaborators is in agreement with expectations |
| Non-financial performance measurement scale |
|---|
| NFPER1 Customer satisfaction in your organisation has increased in the past two years |
| NFPER2 Customer loyalty in your organisation has improved in the past two years |
| NFPER3 Employee satisfaction in your organisation has increased in the past two years |
| NFPER4 Your organisation’s image has been strengthened in the past two years |
| NFPER5 How successful do you consider your organisation to be? |
| NFPER6 The effort put in by employees/collaborators is in agreement with expectations |
Source(s): Avci et al. (2011)