Table I.

Key corporate identity trait determinants

Trait classification (A-E)Trait fociCorporate identity management responsibilities
A: ADVANTAGEOUSStrategic imperativeSubstantiate identity traits which are advantageous in supporting the organisation’s aims and obligations
B: BENEFICIALStakeholder imperativeSubstantiate identity traits which are mutually beneficial to both customers and other key stakeholders and the organisation
C: CRITICALCorporate marketing
imperative
Substantiate identity traits which are critical to the firm’s core activities vis-à-vis product/service/brand quality and which also deliver the corporate brand promise
D: DISTINGUISHINGCorporate positioning imperativeSubstantiate identity traits which meaningfully and favourably distinguish your organisation from competing/challenger organisations
E: EFFECTUALCorporate environment
imperative
Substantiate identity traits which are in effectual alignment with the current and future corporate (business) environment (political, economic, ethical, social and technological forces)

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