Table 8 KPIs measured according to the...

Table 8

KPIs measured according to the SCS

Line of product		Carry over	Carry over	Seasonal/capsule
SCS		Lean	Hybrid	Hybrid
Process	NPD	Total cost of new product development	Total cost of new product development	Total cost of new product development
				Total cost of the realized prototypes
				Total cost of samples produced
				Total cost of prototypes/total production cost (%)
				Total industrialization cost/production cost (%)
	PLAN	Total cost of supply chain management	Total cost of supply chain management	Total cost of supply chain management
				Forecast accuracy
				Forecast volatility
	SOURCE	Total supplier-related costs	% of orders received on time compared to the requested date	% Of orders received on time compared to the requested date
		Total RM cost	% of orders received on time compared to the requested date	% Of orders received on time compared to the requested date
		% Of orders received on time compared to the requested date	% of orders received with the correct quantity requested	% Of orders received with the correct quantity requested
		% Orders with delivery date variation (during the lead time associated with the supplier)	% Orders with delivery date variation (during the lead time associated with the supplier)	% Orders with delivery date variation (during the lead time associated with the supplier)
		% of compliant orders received	# Change order requests fulfilled	# Change order requests fulfilled
		Total inventory costs	% of compliant orders received	% of compliant orders received
		Obsolescence costs	# accessible information/# total information	# accessible information/# total information
		Returned transport cost	Total RM cost	Total RM cost
		RM shipping cost	Total RM cost	Total RM cost
	MAKE	Total production cost	Productive effectiveness	Productive effectiveness
		Productive effectiveness	% non-conformity on total product	% non-conformity on total product
		% non-conformity on total product	% available capacity	% available capacity
		% Orders with delivery date variation during the production lead time	% Orders with delivery date variation during the production lead time	% Orders with delivery date variation during the production lead time
		Capacity saturation	Time to market	Time to market
	DELIVERY	% Of shipments handled on time compared to customer request	% Of shipments handled on time compared to customer request	% Of shipments handled on time compared to customer request
		% Compliant orders filled	% Compliant orders filled	% Compliant orders filled
		Average time associated with receiving a product at the store	Average time associated with receiving a product at the store	Average time associated with receiving a product at the store
		Service level	Service level	Service level
		New product success rate	New product success rate	New product success rate
	RETURN	# Products returned for non-compliance	# Products returned for non-compliance	# Products returned for non-compliance

Line of product		Carry over	Carry over	Seasonal/capsule
SCS		Lean	Hybrid	Hybrid
Process	NPD	Total cost of new product development	Total cost of new product development	Total cost of new product development
				Total cost of the realized prototypes
				Total cost of samples produced
				Total cost of prototypes/total production cost (%)
				Total industrialization cost/production cost (%)
	PLAN	Total cost of supply chain management	Total cost of supply chain management	Total cost of supply chain management
				Forecast accuracy
				Forecast volatility
	SOURCE	Total supplier-related costs	% of orders received on time compared to the requested date	% Of orders received on time compared to the requested date
		Total RM cost	% of orders received on time compared to the requested date	% Of orders received on time compared to the requested date
		% Of orders received on time compared to the requested date	% of orders received with the correct quantity requested	% Of orders received with the correct quantity requested
		% Orders with delivery date variation (during the lead time associated with the supplier)	% Orders with delivery date variation (during the lead time associated with the supplier)	% Orders with delivery date variation (during the lead time associated with the supplier)
		% of compliant orders received	# Change order requests fulfilled	# Change order requests fulfilled
		Total inventory costs	% of compliant orders received	% of compliant orders received
		Obsolescence costs	# accessible information/# total information	# accessible information/# total information
		Returned transport cost	Total RM cost	Total RM cost
		RM shipping cost	Total RM cost	Total RM cost
	MAKE	Total production cost	Productive effectiveness	Productive effectiveness
		Productive effectiveness	% non-conformity on total product	% non-conformity on total product
		% non-conformity on total product	% available capacity	% available capacity
		% Orders with delivery date variation during the production lead time	% Orders with delivery date variation during the production lead time	% Orders with delivery date variation during the production lead time
		Capacity saturation	Time to market	Time to market
	DELIVERY	% Of shipments handled on time compared to customer request	% Of shipments handled on time compared to customer request	% Of shipments handled on time compared to customer request
		% Compliant orders filled	% Compliant orders filled	% Compliant orders filled
		Average time associated with receiving a product at the store	Average time associated with receiving a product at the store	Average time associated with receiving a product at the store
		Service level	Service level	Service level
		New product success rate	New product success rate	New product success rate
	RETURN	# Products returned for non-compliance	# Products returned for non-compliance	# Products returned for non-compliance

Note(s): RM: raw material

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