Process Performance measures Utilization...

Process	Performance measures	Utilization		How much important is it in a scale from 1 to 5?
Process	Performance measures	Yes	No	1 = not important	2 = low importance	3 = moderately important	4 = important	5 = very important
New product development	Total cost of new product development
	Total cost of the realized prototypes
	Total cost of samples produced
	# Of new models planned
	# Of new products introduced
	Average time associated with new product changes
Plan	Cost of supply chain management
	Forecasting technique accuracy
	Volatility of forecasts
	Cost of supply chain management
Source	Supplier service level (product compliance, quantity)
	Supplier lead time
	Select supplier and negotiate cycle time
	Total cost of raw materials/semi-finished products/finished warehouse products
	Warehouse obsolescence costs
	Inventory level of raw materials/semi-finished products/finished products
	% Orders received on time to demand requirement
	% Of wrong deliveries (quantity, non-conforming products)
	Identifying sources of supply cycle time
	Verify product cycle time
	Material landed cost • cost of purchased materials, material transport cost, customs material cost, duties, taxes and tariffs
	Return cost
	Defective inventory percentage
	Delivery item accuracy
Make	Total production costs • production labor costs (direct), cost of automation, cost of productive assets, production management costs
	Production lead time
	# Stock Keeping Unit (SKU)
	Productivity
	Production capacity
	% of non-compliance on total products
	Make cycle time
Delivery	Inventory turnover
	Transportation costs
	Customer response time (service level)
	% of on-time deliveries
	Distribution lead time
	% of urgent deliveries
	# stock out
	# back order
	# lost sales
	Sell-thought (%)
	New product sales rate
	% of orders delivered in full (quantity)
	% defect free conformance orders delivered
Return	% of products replaced (non-compliant)

Process	Performance measures	Utilization		How much important is it in a scale from 1 to 5?
Process	Performance measures	Yes	No	1 = not important	2 = low importance	3 = moderately important	4 = important	5 = very important
New product development	Total cost of new product development
	Total cost of the realized prototypes
	Total cost of samples produced
	# Of new models planned
	# Of new products introduced
	Average time associated with new product changes
Plan	Cost of supply chain management
	Forecasting technique accuracy
	Volatility of forecasts
	Cost of supply chain management
Source	Supplier service level (product compliance, quantity)
	Supplier lead time
	Select supplier and negotiate cycle time
	Total cost of raw materials/semi-finished products/finished warehouse products
	Warehouse obsolescence costs
	Inventory level of raw materials/semi-finished products/finished products
	% Orders received on time to demand requirement
	% Of wrong deliveries (quantity, non-conforming products)
	Identifying sources of supply cycle time
	Verify product cycle time
	Material landed cost• cost of purchased materials, material transport cost, customs material cost, duties, taxes and tariffs
	Return cost
	Defective inventory percentage
	Delivery item accuracy
Make	Total production costs• production labor costs (direct), cost of automation, cost of productive assets, production management costs
	Production lead time
	# Stock Keeping Unit (SKU)
	Productivity
	Production capacity
	% of non-compliance on total products
	Make cycle time
Delivery	Inventory turnover
	Transportation costs
	Customer response time (service level)
	% of on-time deliveries
	Distribution lead time
	% of urgent deliveries
	# stock out
	# back order
	# lost sales
	Sell-thought (%)
	New product sales rate
	% of orders delivered in full (quantity)
	% defect free conformance orders delivered
Return	% of products replaced (non-compliant)

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