Table 1

Descriptive statistics for all variables

VariablesItemsMSD
Process duration (15-point scale in half-day periods)17.33.86
Number of securities (number of securities)11.520.57
Contract creation automation (percentage slider)169.9626.17
Standardization (average index of four percentage sliders)483.6113.89
Resource utilization (calculated measure) 0.20.18
Error frequency (percentage slider)136.7621.65
Contract creation duration (15-point scale in minutes)140.9119.81
Employee training (7-point Likert scale)15.391.25
System discontinuities (number of used IT applications)12.221.29
Binary variables
Yes
No
Documentation25145
Categorical control variables
Frequency
GroupCooperative banks208
Savings banks74
Private banks14
Total Assets<500 million Euro80
600 million to 1 billion Euro35
1.1 to 1.5 billion Euro35
1.6 to 10 billion Euro136
10.1 to 50 billion Euro16
>50.1 billion Euro4

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