ICT tools implemented by the companies investigated
| Company | ICT tools | ||
|---|---|---|---|
| Did the company implement any ICT tools integrated with supply chain partners? | Use of EDI, POSD, or RFID | ICT tools used to monitor the service level delivered to customers | |
| A | Yes, with sales agents | No | Company's website; customer relationship management (crm) platform; social networks |
| B | Yes, with suppliers, distributors and manufacturers | EDI; RFID | Company's website; social networks |
| C | No (only internal information system) | No | Company's website |
| D | Yes, with suppliers, distributors, manufacturers and subsidiaries | EDI; RFID | Company's website |
| E | Yes, with distributors, manufacturers and sales agents | No | Company's website |
| F | No (only internal information system) | EDI | Company's website |
| G | Yes, with distributors | No | Company's website |
| H | No | No | Company's website; social networks |
| I | No | No | Company's website; social networks |
| J | Yes, with suppliers and distributors | No | Company's website |
| K | No | No | Company's website |
| L | Yes, with manufacturers and sales agents | POSD | Company's website; social networks |
| M | Yes, with suppliers, distributors and manufacturers | EDI | Company's website; social networks |
| N | No (only internal information system) | No | Company's website; social networks |
| O | No | No | Company's website |
| Company | ICT tools | ||
|---|---|---|---|
| Did the company implement any ICT tools integrated with supply chain partners? | Use of EDI, POSD, or RFID | ICT tools used to monitor the service level delivered to customers | |
| A | Yes, with sales agents | No | Company's website; customer relationship management (crm) platform; social networks |
| B | Yes, with suppliers, distributors and manufacturers | EDI; RFID | Company's website; social networks |
| C | No (only internal information system) | No | Company's website |
| D | Yes, with suppliers, distributors, manufacturers and subsidiaries | EDI; RFID | Company's website |
| E | Yes, with distributors, manufacturers and sales agents | No | Company's website |
| F | No (only internal information system) | EDI | Company's website |
| G | Yes, with distributors | No | Company's website |
| H | No | No | Company's website; social networks |
| I | No | No | Company's website; social networks |
| J | Yes, with suppliers and distributors | No | Company's website |
| K | No | No | Company's website |
| L | Yes, with manufacturers and sales agents | POSD | Company's website; social networks |
| M | Yes, with suppliers, distributors and manufacturers | EDI | Company's website; social networks |
| N | No (only internal information system) | No | Company's website; social networks |
| O | No | No | Company's website |
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