Table I

Antecedents of service switching behaviour

AntecedentsResearchers
Perceived service qualityAntón et al. (2007), Bansal et al. (2005), Chakravarty et al. (2004), Colgate and Norris (2001), Coulter and Ligas (2000), Cronin et al. (2000), Grace and O’Cass (2001), Gray et al. (2017), Jung et al. (2017), Lee and Cunningham (2001), Malhotra and Malhotra (2013), McDougall and Levesque (2000), Liang et al. (2013), Srivastava and Sharma (2013) 
SatisfactionAthanassopoulos (2000, 2001), Bansal et al. (2005), Calvo-Porral and Lévy-Mangin (2015a, b), Chih et al. (2012), Chuah, Rauschnabel, Marimuthu, Thurasamy and Nguyen (2017), Cronin et al. (2000), Henning-Thurau et al. (2002), Jones, Mothersbaugh and Beatty (2000), Keaveney and Parthasarathy (2001), Lee et al. (2001), Lemon et al. (2002), Li et al. (2007), McDougall and Levesque (2000), Manrai and Manrai (2007), Panther and Farquhar (2004), Wangenheim and Bayón (2004a) 
Switching costsAntón et al. (2007), Bansal and Taylor (2002), Bansal et al. (2005), Colgate and Lang (2001), Colgate and Norris (2001), Chih et al. (2012), Chuah, Rauschnabel, Marimuthu, Thurasamy and Nguyen (2017), Augusto de Matos et al. (2013), Jung et al. (2017), Hu and Hwang (2006), Jones et al. (2000), Lee et al. (2001), Lee and Cunningham (2001), Low and Johnston (2006), Malhotra and Malhotra (2013), Roos et al. (2004), Wu et al. (2017) 
Service failuresAntón et al. (2007), Chakravarty et al. (2004), Colgate and Hedge (2001), Colgate and Norris (2001), Chih et al. (2012), Coulter and Ligas (2000), Augusto de Matos et al. (2013), Gerrard and Cunningham (2004), Grace and O’Cass (2001), Liang et al. (2013), Piha and Avlonitis (2015), Roos et al. (2004) 
Perceived valueBansal et al. (2005), Blackwell et al. (1999), Calvo-Porral and Lévy-Mangin (2015a, b), Chiu et al. (2005), Cronin et al. (2000), McDougall and Levesque (2000) 
TrustBansal et al. (2005), Jung et al. (2017), Lai et al. (2012), Lee et al. (2011), Li et al. (2007), Wu et al. (2017), Xu et al. (2013) 
CommitmentAntón et al. (2007), Bansal et al. (2004), Bansal et al. (2005), Choi and Ahluwalia (2013), Fullerton (2003), Henning-Thurau et al. (2002), Li et al. (2007), Piha and Avlonitis (2015) 
Variety seekingBansal et al. (2005), Chuah, Rauschnabel, Marimuthu, Thurasamy and Nguyen (2017), Jung et al. (2017), Park and Jang (2014) 
Alternative attractivenessAntón et al. (2007), Bansal et al. (2005), Calvo-Porral and Lévy-Mangin (2015a, b), Colgate and Lang (2001), Chuah, Rauschnabel, Marimuthu, Thurasamy and Nguyen (2017), Colgate and Norris (2001), Jones et al. (2000), Jung et al. (2017), Li et al. (2007), Roos et al. (2004) 
Anticipated and post purchase regretBolton et al. (2000), Bui et al. (2011), Lemon et al. (2002), Liao et al. (2017), Sánchez-García and Currás-Pérez (2011), Zeelenberg and Pieters (2004b) 
Normative and cultural influencesBansal and Taylor (1999, 2002), Bansal et al. (2005), Cheng et al. (2005), Coulter and Ligas (2000), Chuah, Rauschnabel, Marimuthu, Thurasamy and Nguyen (2017), East et al. (2001), Liang et al. (2013), Lin and Mattila (2006), Liu et al. (2001), Wangenheim and Bayón (2004a, b) 
Perceived riskChoi and Ahluwalia (2013), Keaveney and Parthasarathy (2001), Lee et al. (2011), Wu et al. (2017) 
Past switching behaviourBansal et al. (2005), Cheng et al. (2005), Farah (2017), Ganesh et al. (2000), Jung et al. (2017), Hsieh et al. (2012) 
Attitude towards switchingBansal and Taylor (2002), Bansal et al. (2005), Cheng et al. (2005), Farah (2017), Lee et al. (2011) 

Source: Own elaboration

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