Table AI

Mobile services

Please show from 1 (totally disagree) to 7 (totally agree) your level of agreement with the following statements
Satisfaction
 sat1I am satisfied with my mobile company (MC)1234567
 sat2My MC meets my needs extremely well1234567
 sat3What I get from my MC is what I expect for this service1234567
 sat4Globally, I am satisfied with the service provided by my MC1234567
Alternative attractiveness
 atr1I would probably be happy with another MC1234567
 atr2If I needed to switch there are other good MC to choose from1234567
 atr3Compared to my MC, there are other MC with which I would be equally satisfied1234567
Post-purchase regret
 preg1aIt was a wise decision1234567
 preg2I regret the choice1234567
 preg3aIf I had to do it over again I would make the same choice1234567
 preg4aThe choice has been beneficial for me1234567
 preg5aI consider it a right decision1234567
Show from 1 (totally disagree) to 7 (totally agree) your level of agreement with the following statements regarding how you think you would feel about switching to another mobile company
Anticipated regret
 areg1aI would think it is a wise decision1234567
 areg2aI would not regret leaving my company1234567
 areg3aI would feel that if I had to do it over again I would go for the same choice1234567
 areg4aI would think that the decision is beneficial for me1234567
 areg5aI would consider it a right decision1234567
Past switching behaviour
 psbHow many mobile companies have you been with since you started using this kind of service?
Switching intention
 siRate the probability of switching to another MC within the next two months from 1 (definitely not) to 7 (yes, definitely)1234567

Note:aReverse coded

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