Table III

Reliability and convergent validity of the measurement model

  Convergent validityReliability
  Factor loading (robust t-value)Loading averageαCRAVE
FactorItem(M)obile(D)estinationsMDMDMDMD
SATISFACTION (SAT)sat20.86 (15.08)0.83 (10.54)0.900.850.920.890.920.890.800.72
 sat30.92 (18.27)0.89 (12.19)        
 sat40.91 (18.29)0.83 (9.94)        
ALTERNATIVE ATTRACTIVENESS (ATR)atr20.77 (11.16)0.76 (8.85)0.820.740.800.700.810.710.670.55
 atr30.87 (12.51)0.72 (8.90)        
POST PURCHASE REGRET (PREG)preg10.90 (16.07)0.88 (13.86)0.860.830.910.890.920.900.740.70
 preg30.86 (15.84)0.77 (13.70)        
 preg40.82 (19.30)0.82 (17.04)        
 preg50.86 (17.14)0.87 (14.24)        
ANTICIPATED REGRET (AREG)areg10.90 (27.35)0.76 (14.80)0.920.830.960.910.960.920.840.69
 aref20.86 (25.22)0.76 (12.82)        
 areg30.93 (30.59)0.88 (15.10)        
 areg40.95 (31.57)0.83 (13.71)        
 areg50.95 (32.39)0.90 (13.05)        
Goodness of fit indexes
  NFI NNFI CFI IFI RMSEA 
Mobile servicesS-B χ2 (71df)=138.04 (p=0.00)0.962 0.976 0.981 0.981 0.049 
DestinationsS-B χ2 (71df)=137.61 (p=0.00)0.926 0.952 0.962 0.963 0.048 

Notes:α, Cronbach’s alpha; CR, composite reliability; AVE, average variance extracted

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