Table A1

Ranking of barriers and success factors to DT in the logistics service industry

Mean totalMean
Digiraties
Mean FashionistasMean ConservativesRanking
DFCTotalDigiratiesFashionistasConservatives
n = 17n = 7n = 4n = 6
Barriers
Complexity of logistics network and underlying processes7.577.178.007.801112
Lack of resources including skilled resources6.796.5 F5.338.00 DF2241
Technology adoption6.296.175.676.80 F3333
Resistance to change5.715.006.006.40 D4424
Data protection and security breach4.644.835.004.205555
Success factors
Leadership*9.368.759.679.91311
Supportive organizational culture8.579.00 C9.00 C7.802224
Employee and partner engagement8.579.33 FC7.678.20 F2133
Aligning business and IT strategies8.148.17 F7.008.80 F4552
Process standardization and data integration7.148.83 FC6.335.605476
Employee knowledge and skills development6.937.67 C6.676.206665
Agile transformation management6.297.17 C7.33 C4.607748
Leveraging internal and external knowledge5.936.67 C6.005.008887

Note(s): Rating scale 1 (not important) – 10 (critical)

*During the course of the research the success factors “leadership” and “DT vision and goals` were merged into one; the values are calculated as the mean of both D, F, C, DF, FC marking of mean difference in barriers and success factors” evaluation between Digiraties (D), Fashionistas (F) and Conservatives (C) only if absolute mean difference is higher than 1 (the threshold based on expert knowledge)

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