Table 3 Overview of success factors and... | Emerald Publishing

Table 3

Overview of success factors and leading practices at LSPs

Success factors	Associated leading practices
Leadership	Leaders monitor market trends, seize technological opportunities and translate them into business opportunities Leaders develop and communicate the DT vision Leaders inspire and motivate employees to be part of the DT Leaders shape supportive organizational culture for the DT Leaders empower employees and cascade DT decisions down Leaders, supported by system and procedures, execute and govern the DT
Supportive organizational culture	Communicating and sharing company's norms, values, beliefs and attitudes via meetings, presentations and workshops Creating a supportive work environment with trust, empowerment Building agile organization structure via project management, fluid teams, flexible processes, people's openness to collaboration and change Bottom-up initiatives proactively improving processes and services “Questioning attitude” of employees Acceptance for mistakes
Employee and partner engagement	Programs communicating DT vison and goals Programs to get the right level of management sponsorship Programs to bring-in new ideas Programs encouraging cross-boundaries collaboration Workshops building strengthening “growth mindset”
Aligning business and IT strategies	DT vision and goals as a part of digital business strategy Pursuing aligning actions to reconfigure resources and redefine the strategy “Dynamic synchronization” of business and IT strategies and resources Building agile organization for fast adaptation to changing environment Communicating aligned strategy to the public in a comprehensive way
Process standardization and data integration	PMO – Project Management and Organization Lean management Simplification and standardization programs Best Practice Library Establishing KPIs Real-time data and applications integration
Employee training and skills development	Workshops building digital awareness and enhancing digital skills Workshops strengthening “growth mindset” “Training the trainer” programs Developing business cases to present reference practices Creating environment for “on-the-job” learning
Agile transformation management	Building agile organization for fast adaptation to changing environment Small cross-functional teams Iteration during innovation development process Communication and collaboration with clients Pilot projects for checking barriers and gaining know-how in innovation Mixing methods if applying only agile method is impossible
Leveraging internal and external (technological) knowledge	Using big data repositories as a source of knowledge Programs stimulating collaboration with technological suppliers Programs stimulating collaboration with startups, e.g. corporate accelerators, speed-dating summits Pilot projects for checking barriers and gaining know-how in innovation

Success factors	Associated leading practices
Leadership	Leaders monitor market trends, seize technological opportunities and translate them into business opportunities Leaders develop and communicate the DT vision Leaders inspire and motivate employees to be part of the DT Leaders shape supportive organizational culture for the DT Leaders empower employees and cascade DT decisions down Leaders, supported by system and procedures, execute and govern the DT
Supportive organizational culture	Communicating and sharing company's norms, values, beliefs and attitudes via meetings, presentations and workshops Creating a supportive work environment with trust, empowerment Building agile organization structure via project management, fluid teams, flexible processes, people's openness to collaboration and change Bottom-up initiatives proactively improving processes and services “Questioning attitude” of employees Acceptance for mistakes
Employee and partner engagement	Programs communicating DT vison and goals Programs to get the right level of management sponsorship Programs to bring-in new ideas Programs encouraging cross-boundaries collaboration Workshops building strengthening “growth mindset”
Aligning business and IT strategies	DT vision and goals as a part of digital business strategy Pursuing aligning actions to reconfigure resources and redefine the strategy “Dynamic synchronization” of business and IT strategies and resources Building agile organization for fast adaptation to changing environment Communicating aligned strategy to the public in a comprehensive way
Process standardization and data integration	PMO – Project Management and Organization Lean management Simplification and standardization programs Best Practice Library Establishing KPIs Real-time data and applications integration
Employee training and skills development	Workshops building digital awareness and enhancing digital skills Workshops strengthening “growth mindset” “Training the trainer” programs Developing business cases to present reference practices Creating environment for “on-the-job” learning
Agile transformation management	Building agile organization for fast adaptation to changing environment Small cross-functional teams Iteration during innovation development process Communication and collaboration with clients Pilot projects for checking barriers and gaining know-how in innovation Mixing methods if applying only agile method is impossible
Leveraging internal and external (technological) knowledge	Using big data repositories as a source of knowledge Programs stimulating collaboration with technological suppliers Programs stimulating collaboration with startups, e.g. corporate accelerators, speed-dating summits Pilot projects for checking barriers and gaining know-how in innovation