Table 1

Barriers and success factors for digital transformation

AuthorsResearch methodObjective of the studyBarriers/ChallengesSuccess factors
Kane et al. (2018) Quantitative (4300 respondents from different industries)To understand challenges and opportunities associated with the use of social and digital business
  1. Competency traps

  2. Lack of experimentation and iteration

  3. Dealing with ambiguity and constant change

  4. Buying and implementing the right technology

  5. Lack of org. support to develop employees skills

  1. Developing digital leaders

  2. Push decisions down (culture of distributed leadership)

  3. A growth mindset

  4. Being likely to experiment and iterate

Vogelsang et al. (2019a), Vogelsang et al. (2019b) Qualitative (manufacturing)To identify and describe key barriers and success factors (in the second paper) to DT in manufacturing
  1. Missing skills (IT and process knowledge)

  2. Technical barriers

  3. Individual barriers (fear of job loss, transparency, loss of control)

  4. Organizational and cultural barriers (keeping traditional roles, no clear vision, resistance to change, risk aversion, lack of financial resources, lack of time)

  5. Environmental barriers (no standards and no laws)

  1. Organizational success factors (pilot projects, prepare for future, customer needs, autonomy, employee qualifications, culture, (Big) Data use, management support)

  2. Environment (connectivity, transparency, collaboration, hybrid value creation, standards)

  3. Technology (infrastructure, reliability, relevance, adaptability, security)

Toytari et al. (2017) Qualitative (service issues in industrial companies)To explore barriers in adopting smart services
  1. Internal barriers and management practices (culture, change of mindset, beliefs, identity)

  2. Lack of resources and capability gaps to provide smart services

  3. External barriers (industrial buying culture and relationships, reputation and brand image, unwillingness to outsource, nonmatching solution visions)

 
Osmundsen et al. (2018) Literature reviewTo understand how to accomplish DT and how DT affects organizations 
  1. Supportive organizational culture

  2. Well-managed transformation activities

  3. Leveraging external and internal knowledge

  4. Engagement of employees

  5. IS capabilities

  6. Dynamic capabilities

  7. Digital business strategy

  8. Aligned business and IS

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