Case and data collection characteristics
| Top-down case | Bottom-up case | |
|---|---|---|
| Case characteristics | ||
| No. of employees (in FTEs) | 6,800 | 5,285 |
| No. of departments | 57 | 55 |
| Annual patient admissions | 27,000 | 22,000 |
| Adopted lean practices | Hoshin kanri, VSM, kaizen (events), gemba walks, visual management, stand-ups and PDCA | VSM, kaizen (events), gemba walks, visual management, stand-ups and PDCA |
| Data collection characteristics | ||
| No. of employees interviewed | 27 | 21 |
| Executives (top manager) | 4 | 2 |
| Staffa (middle manager) | 4 | 3 |
| Department heads (middle manager) | 4 | 4 |
| Medical department heads (middle manager | 3 | 2 |
| Team leaders (Frontline leader) | 5 | 5 |
| Nursing/employees | 5 | 4 |
| Lean consultant | 2 | 2 |
| No. of transcribed pages | 298 | 364 |
| No. of (archival) documents | 58 (1,842 pages) | 47 (1,505 pages) |
| No. of 60-min on-site field visits | 6 | 7 |
| Top-down case | Bottom-up case | |
|---|---|---|
| No. of employees (in FTEs) | 6,800 | 5,285 |
| No. of departments | 57 | 55 |
| Annual patient admissions | 27,000 | 22,000 |
| Adopted lean practices | Hoshin kanri, VSM, kaizen (events), gemba walks, visual management, stand-ups and PDCA | VSM, kaizen (events), gemba walks, visual management, stand-ups and PDCA |
| No. of employees interviewed | 27 | 21 |
| 4 | 2 | |
| 4 | 3 | |
| 4 | 4 | |
| 3 | 2 | |
| 5 | 5 | |
| 5 | 4 | |
| 2 | 2 | |
| No. of transcribed pages | 298 | 364 |
| No. of (archival) documents | 58 (1,842 pages) | 47 (1,505 pages) |
| No. of 60-min on-site field visits | 6 | 7 |
Note:
Staff included finance, human resources, strategy, quality and supply chain personnel
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