Table 1

List of interviews and workshops

Informant's roleOrganizationTime, place and duration
Chief PhysicianPohjola HospitalSep-14–12, Pohjola Hospital (PH), 120 min
Apr-18–17, PH, 87 min
Business ControllerPohjola Insurance ServicesOct-15–13, PH, 45 min
CEOPohjola HospitalOct-15–13, PH, 90 min
Orthopedist APohjola HospitalJun-13–16, Helsinki University Hospital, 60 min
Work Master* APohjola HospitalJun-21–16, PH, 58 min
Work Master BPohjola HospitalJun-21–16, PH, 50 min
Work Master CPohjola HospitalJun-21–16, PH, 52 min
Head NursePohjola HospitalJan-4–17, PH, 110 min
Team Leader of Surgical UnitPohjola HospitalApr-5–17, City of Tampere, 52 min
Orthopedist BPohjola HospitalOct-3–17, PH, 42 min
Orthopedist CPohjola HospitalOct-6–17, PH, 48 min
Director of Health and Wellbeing BusinessPohjola Insurance ServicesOct-10–17, OP Group headquarters (OP), 60 min
Vice PresidentPohjola Insurance ServicesOct-17–17, OP, 55 min
PhysiatristPohjola HospitalNov-02–17, PH, 70 min
Workshop 1 Oct-29–14, PH, 80 min
Chief PhysicianPohjola Hospital
Business ControllerPohjola Hospital
Head NursePohjola Hospital
Workshop 2 Dec-16–14, PH, 60 min
CEOPohjola Hospital
Chief PhysicianPohjola Hospital
Head NursePohjola Hospital
Vice PresidentPohjola Insurance Services
Senior ManagerPohjola Insurance Services
Business ControllerPohjola Insurance Services
Workshop 3 Apr-22–15, PH, 70 min
CEOPohjola Hospital
Chief PhysicianPohjola Hospital
Business ControllerPohjola Insurance Services
Workshop 4 Dec-18–15, PH, 120 min
Chief PhysicianPohjola Hospital
Work Master APohjola Hospital
Work Master BPohjola Hospital
Work Master CPohjola Hospital
Workshop 5 Oct-2–17, PH, 60 min
Chief PhysicianPohjola Hospital
Director of Health BusinessPohjola Insurance Services
Director, Business DevelopmentPohjola Insurance Services
Head NursePohjola Hospital
Orthopedist DPohjola Hospital
Workshop 6 Feb-16–18, OP, 120 min
Director, Business DevelopmentPohjola Insurance Services
Business Intelligence ManagerPohjola Insurance Services
Data Analyst APohjola Insurance Services
Data Analyst BPohjola InsuranceServices

Note(s): *Work Masters helped customers manage work-related issues during rehabilitation (discussed later in the paper)

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