Characteristics of high-quality KE processes according to the experts
| Category | Characteristics |
|---|---|
| Goal | Kaizen is about creating an environment to learn |
| Kaizen facilitates the needed dialogue to achieve a working solution | |
| Kaizen supports sustainable solutions to prevent the problem from reoccurring | |
| Structure | Following the phases in an consecutive manner will result in an effective solution |
| A sequentially-phased approach should be recognisable | |
| The KE group should have consensus about the result of a phase, before moving to the next phase | |
| Iterations between phases occur and will enrich the shared understanding, as long as the group members are aware as to which phase they are currently in | |
| Phase specific | Without a shared problem definition, the KE will not end up with effective solutions |
| Without a clear root-cause analysis, the KE will not end up with effective solutions | |
| Most effective KE groups spend over 60% of their effort in the first two phases, to really come to a clear understanding of the problem and the root causes | |
| Implementation is about learning, the faster a solution is implemented, the faster you will learn about its impact | |
| Members' behaviour | Group members need discussion to arrive at a shared perspective |
| Group members need to dare to share problems | |
| Group members need to be able to discuss task-focussed conflicts |
| Category | Characteristics |
|---|---|
| Goal | Kaizen is about creating an environment to learn |
| Kaizen facilitates the needed dialogue to achieve a working solution | |
| Kaizen supports sustainable solutions to prevent the problem from reoccurring | |
| Structure | Following the phases in an consecutive manner will result in an effective solution |
| A sequentially-phased approach should be recognisable | |
| The KE group should have consensus about the result of a phase, before moving to the next phase | |
| Iterations between phases occur and will enrich the shared understanding, as long as the group members are aware as to which phase they are currently in | |
| Phase specific | Without a shared problem definition, the KE will not end up with effective solutions |
| Without a clear root-cause analysis, the KE will not end up with effective solutions | |
| Most effective KE groups spend over 60% of their effort in the first two phases, to really come to a clear understanding of the problem and the root causes | |
| Implementation is about learning, the faster a solution is implemented, the faster you will learn about its impact | |
| Members' behaviour | Group members need discussion to arrive at a shared perspective |
| Group members need to dare to share problems | |
| Group members need to be able to discuss task-focussed conflicts |