| Kaizen event phase | Goal of the phase | Orientation and core question to be answered in this phase | Coding of verbal remarks based on the intention of a participant's verbal contribution |
|---|---|---|---|
| 1. Problem definition | Understand the objective(s), situation and future impact | What is the expected impact of this problem? | Participant explores the context and content of the problem |
| 2. Root-cause analysis | Explore the root causes | What causes this problem? | Participant discusses and weighs the potential causes |
| 3. Generate ideas | Creatively develop possible solutions | Which ideas may help to remove the root cause(s)? | Participant elaborates on ideas (e.g. possible countermeasures) |
| 4. Plan implementation | Develop a plan of what is needed to realise a change | What should be done to create the desired change? | Participant explores the commitment to change and the actions required to create the desired change |
| 5. Implement | Execute the plan | Can you accept the change and adopt the new standard operating procedure? | Participant discusses the observations and own and other's responses to the change |
| 6. Check and sustain | Set the new standard | Did the new standard operating procedure solve the problem which started it all? | Participant discusses the extent to which the problem is solved and the solution is embedded in the daily operations |
| Kaizen event phase | Goal of the phase | Orientation and core question to be answered in this phase | Coding of verbal remarks based on the intention of a participant's verbal contribution |
|---|---|---|---|
| 1. Problem definition | Understand the objective(s), situation and future impact | What is the expected impact of this problem? | Participant explores the context and content of the problem |
| 2. Root-cause analysis | Explore the root causes | What causes this problem? | Participant discusses and weighs the potential causes |
| 3. Generate ideas | Creatively develop possible solutions | Which ideas may help to remove the root cause(s)? | Participant elaborates on ideas (e.g. possible countermeasures) |
| 4. Plan implementation | Develop a plan of what is needed to realise a change | What should be done to create the desired change? | Participant explores the commitment to change and the actions required to create the desired change |
| 5. Implement | Execute the plan | Can you accept the change and adopt the new standard operating procedure? | Participant discusses the observations and own and other's responses to the change |
| 6. Check and sustain | Set the new standard | Did the new standard operating procedure solve the problem which started it all? | Participant discusses the extent to which the problem is solved and the solution is embedded in the daily operations |