Case (organisation) characteristics
| Public organisation – Road (The Netherlands) Responsible for main road and waterways and water management in the Netherlands | Public organisation – Rail (The Netherlands) Responsible for main railways in the Netherlands | |||
|---|---|---|---|---|
| Road A | Road B | Rail A | Rail B | |
| Private organisation (supplier) | Consortium of: (1) a large supplier (20,000 employees) specialised in construction; and (2) a medium-sized supplier (175 employees) specialised in hydraulic engineering | Consortium of: (1) a large supplier (46,500 employees) specialised in electro-technical installations; and (2) a medium-sized supplier (180 employees) specialised in construction | Medium-sized supplier (275 employees) specialised in construction and maintenance of railroad systems | Large supplier (6,500 employees) specialised in construction and maintenance of railroad systems |
| Public and private organisation's objectives | Road (public): Safeguard public interests (e.g. availability, security) and maintain aging infrastructure with limited budgets in a sustainable manner, while also dealing with extended responsibility (Road is publicly accountable in case failures occur, even if supplier's actions caused it) Suppliers (private): Increase volume of maintenance activities (e.g. remain focussed on preventive rather than predictive maintenance, so that more maintenance activities can be performed), thereby potentially decreasing the availability of infrastructures | Rail (public): Safeguard public interests (e.g. availability, security), maintain aging infrastructure with limited budgets, and perform effective traffic management on the railroad network. Rail also needs to deal with extended responsibility (Rail is publicly accountable in case failures occur, even if supplier's actions caused it) Suppliers (private): Increase volume of maintenance activities (e.g. remain focussed on preventive rather than predictive maintenance, so that more maintenance activities can be performed), thereby potentially hindering effective traffic control | ||
| Information needs of both public and private organisation | Road (public): Is reliant on up-to-date information about the health of assets and performed maintenance from their suppliers to more efficiently manage assets and monitor availability/safety of the network due to their extended responsibility. Requires technical knowledge of the suppliers regarding assets to transform data Suppliers (private): Requires historical data from Road's systems to calibrate degradation models for assets in order to detect failures and better plan future maintenance activities | Rail (public): Requires up-to-date information about the health of assets and maintenance activities to re-route or re-schedule trains in case of failures, check suppliers' performance, and monitor availability/safety of the network due to their extended responsibility Suppliers (private): Requires the newest data from inspection trains to complement their own inspection data to monitor the condition of assets. Builds on historical data from Rail's systems to better plan future maintenance activities | ||
| Prior relationship | No prior relationship with either supplier | No prior relationship with current supplier | Second consecutive contract. Previous contract period: 5 years | |
| Contract - Scope | Maintenance of an important waterway corridor (15,000 ships per year) connecting the eastern part of the Netherlands with Germany | Maintenance of an important waterway corridor connecting inland waterways to the North Sea. Water pumping station keeps 1/3 of the Netherlands dry | Maintenance of a major railway connection (10 passenger trains per hour) between two large cities in the middle and southern part of the Netherlands | Maintenance of the railways directly connected to the area surrounding the most central train station in the Netherlands (100 passenger trains per hour |
| - Type | Locally customised performance-based contract | Locally customised contract with performance and behavioural aspects | Centrally led performance-based contract | |
| - Duration and start of contract period | 5 years (option for two 1-year extensions) | 5 years (with extension option) | ||
| 2014 | 2016 | 2017 | 2019 | |
| Digital strategy (case organisations) | Recently initiated an organisation-wide programme, focussed on implementing smart maintenance supported by digital technologies | An established, central department that acts as a Data Lab that analyses data coming from digital technologies | ||
| Technologies | Sensors mounted to critical (moving) parts of sluice doors and to motor units in the water pumps. Start implementation: 2018 | Sensors mounted to railroad switches (started in 2017) and fourteen passenger trains belonging to one of Rail's customers (started in 2018) | ||
| Data sources |
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| Public organisation – Road (The Netherlands) | Public organisation – Rail (The Netherlands) | |||
|---|---|---|---|---|
| Road A | Road B | Rail A | Rail B | |
| Private organisation (supplier) | Consortium of: (1) a large supplier (20,000 employees) specialised in construction; and (2) a medium-sized supplier (175 employees) specialised in hydraulic engineering | Consortium of: (1) a large supplier (46,500 employees) specialised in electro-technical installations; and (2) a medium-sized supplier (180 employees) specialised in construction | Medium-sized supplier (275 employees) specialised in construction and maintenance of railroad systems | Large supplier (6,500 employees) specialised in construction and maintenance of railroad systems |
| Public and private organisation's objectives | ||||
| Information needs of both public and private organisation | ||||
| Prior relationship | No prior relationship with either supplier | No prior relationship with current supplier | Second consecutive contract. Previous contract period: 5 years | |
| Contract | Maintenance of an important waterway corridor (15,000 ships per year) connecting the eastern part of the Netherlands with Germany | Maintenance of an important waterway corridor connecting inland waterways to the North Sea. Water pumping station keeps 1/3 of the Netherlands dry | Maintenance of a major railway connection (10 passenger trains per hour) between two large cities in the middle and southern part of the Netherlands | Maintenance of the railways directly connected to the area surrounding the most central train station in the Netherlands (100 passenger trains per hour |
| - Type | Locally customised performance-based contract | Locally customised contract with performance and behavioural aspects | Centrally led performance-based contract | |
| - Duration and start of contract period | 5 years (option for two 1-year extensions) | 5 years (with extension option) | ||
| 2014 | 2016 | 2017 | 2019 | |
| Digital strategy (case organisations) | Recently initiated an organisation-wide programme, focussed on implementing smart maintenance supported by digital technologies | An established, central department that acts as a Data Lab that analyses data coming from digital technologies | ||
| Technologies | Sensors mounted to critical (moving) parts of sluice doors and to motor units in the water pumps. Start implementation: 2018 | Sensors mounted to railroad switches (started in 2017) and fourteen passenger trains belonging to one of Rail's customers (started in 2018) | ||
| Data sources | Sensors and suppliers' inspection reports Road's operating systems for moving assets (such as sluices) Road and suppliers' asset management systems | Dedicated inspection trains equipped with cameras and sensors Sensors and suppliers' inspection reports Rail's asset management system | ||
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