Observed Eras for Ericsson's SCRM procedures
| Time period for era | Main characteristics of era |
|---|---|
| 2002–2007 | Fine-tuned proactive SCRM procedures, but later re-functionalizing and getting more back into functional silo behavior |
| 2007–2009 | Enabling information systems developed and extending the scope of SCRM |
| 2009–2010 | Development of SCRM tools that are then tested in different incidents |
| 2011–2015 | Learning from several major incidents, and re-cross-functionalizing again |
| Since 2015 | Increased evaluation of SCRM procedures and focused learning based on this |
| Time period for era | Main characteristics of era |
|---|---|
| 2002–2007 | Fine-tuned proactive SCRM procedures, but later re-functionalizing and getting more back into functional silo behavior |
| 2007–2009 | Enabling information systems developed and extending the scope of SCRM |
| 2009–2010 | Development of SCRM tools that are then tested in different incidents |
| 2011–2015 | Learning from several major incidents, and re-cross-functionalizing again |
| Since 2015 | Increased evaluation of SCRM procedures and focused learning based on this |
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.