Table 4 Summary of logistics of repair... | Emerald Publishing

Table 4

Summary of logistics of repair and maintenance

#	Service offering	Logistical elements
1	Customer-initiated and locally performed	Information: Customer informs service provider that a service is required Parts and people: Transportation of parts and people to the product People: Transportation of people back to the service provider
2	Customer-initiated and locally performed	Information: Customer informs service provider that a service is required Information: Information sharing of product quality and usage Parts and product: Transportation of parts to the product Knowledge: Knowledge sharing from service provider to customer
3	Customer-initiated and provider-performed	Information: Customer informs service provider that a service is required Product: Transportation of the product to the service provider Product: Transportation of the product back to the customer
4	Provider-initiated and provider-performed locally	Information: Service provider informs customer that a service is required Parts and people: Transportation of parts and people to the product People: Transportation of people back to the service provider
5	Provider-initiated and provider-performed	Information: Service provider informs customer that a service is required Product: Transportation of the product to the service provider Product: Transportation of the product back to the customer
6	Provider-initiated and locally performed	Information: Service provider informs customer that a service is required Information: Information sharing of product quality and usage Parts and product: Transportation of parts to the product Knowledge: Knowledge sharing from service provider to customer

#	Service offering	Logistical elements
1	Customer-initiated and locally performed	Information: Customer informs service provider that a service is required Parts and people: Transportation of parts and people to the product People: Transportation of people back to the service provider
2	Customer-initiated and locally performed	Information: Customer informs service provider that a service is required Information: Information sharing of product quality and usage Parts and product: Transportation of parts to the product Knowledge: Knowledge sharing from service provider to customer
3	Customer-initiated and provider-performed	Information: Customer informs service provider that a service is required Product: Transportation of the product to the service provider Product: Transportation of the product back to the customer
4	Provider-initiated and provider-performed locally	Information: Service provider informs customer that a service is required Parts and people: Transportation of parts and people to the product People: Transportation of people back to the service provider
5	Provider-initiated and provider-performed	Information: Service provider informs customer that a service is required Product: Transportation of the product to the service provider Product: Transportation of the product back to the customer
6	Provider-initiated and locally performed	Information: Service provider informs customer that a service is required Information: Information sharing of product quality and usage Parts and product: Transportation of parts to the product Knowledge: Knowledge sharing from service provider to customer