Table 7 Logistical flows linked to three... | Emerald Publishing

Table 7

Logistical flows linked to three reverse cycles in aftermarket supply chains

	Repair and Maintenance/Refurbishment and Remanufacturing				Reuse and Redistribution
	Option 1:Product stay, service is performed at the customer’s premises				Transportation of product either directly to new customer or to service provider and further to new customer
	Option 2:Product moves, service is performed at the service provider’s premises
Logistical flows	Option1				Information	Product
	People	Parts	Information	Knowledge	Exchange of information between customer A, service provider and customer B	Transportation of product to new customer, either directly or via service provider
	Transportation of service technician or training of local people	Transportation of parts to customer premises, preferably maintain a small inventory	Exchange of information between customer A, service provider	Training of local people
	Option 2
	People	Parts	Information	Product
	Service technician available	Transportation and inventory of parts	Exchange of information between customer A, service provider	Transportation of product to and from customer

	Repair and Maintenance/Refurbishment and Remanufacturing				Reuse and Redistribution
	Option 1:Product stay, service is performed at the customer’s premises				Transportation of product either directly to new customer or to service provider and further to new customer
	Option 2:Product moves, service is performed at the service provider’s premises
Logistical flows	Option1				Information	Product
	People	Parts	Information	Knowledge	Exchange of information between customer A, service provider and customer B	Transportation of product to new customer, either directly or via service provider
	Transportation of service technician or training of local people	Transportation of parts to customer premises, preferably maintain a small inventory	Exchange of information between customer A, service provider	Training of local people
	Option 2
	People	Parts	Information	Product
	Service technician available	Transportation and inventory of parts	Exchange of information between customer A, service provider	Transportation of product to and from customer