Table 2 Descriptive statistics and... | Emerald Publishing

Table 2

Descriptive statistics and correlations

Study 1	Mean	SD	1	2	3	4
(1) Procedural justice	5.03	1.20	–
(2) Customer satisfaction	4.24	1.65	0.71^***	–
(3) Customer loyalty	4.04	1.51	0.59^***	0.86^***	–
(4) Service recovery resilience	4.91	1.35	0.75^***	0.77^***	0.69^***	–

Study 1	Mean	SD	1	2	3	4
(1) Procedural justice	5.03	1.20	–
(2) Customer satisfaction	4.24	1.65	0.71^***	–
(3) Customer loyalty	4.04	1.51	0.59^***	0.86^***	–
(4) Service recovery resilience	4.91	1.35	0.75^***	0.77^***	0.69^***	–

Study 2	Mean	Sd	1	2	3	4	5	6
(1) Procedural justice	4.80	1.58	–
(2) Customer satisfaction	4.72	1.56	0.73^***	–
(3) Customer loyalty	4.57	1.56	0.66^***	0.89^***	–
(4) Service recovery resilience	4.92	1.53	0.67^***	0.83^***	0.76^***	–
(5) Interactional justice	5.42	1.26	0.72^***	0.72^***	0.62^***	0.72^***	–
(6) Interactive effort	3.61	1.54	0.61^***	0.74^***	0.72^***	0.76^***	0.66^***	–

Study 2	Mean	Sd	1	2	3	4	5	6
(1) Procedural justice	4.80	1.58	–
(2) Customer satisfaction	4.72	1.56	0.73^***	–
(3) Customer loyalty	4.57	1.56	0.66^***	0.89^***	–
(4) Service recovery resilience	4.92	1.53	0.67^***	0.83^***	0.76^***	–
(5) Interactional justice	5.42	1.26	0.72^***	0.72^***	0.62^***	0.72^***	–
(6) Interactive effort	3.61	1.54	0.61^***	0.74^***	0.72^***	0.76^***	0.66^***	–

Note(s): ^***p < 0.01