Table 4 Process model 4: study 1 DV... | Emerald Publishing

Table 4

Process model 4: study 1

DV	Procedural justice	Customer satisfaction
Intercept	4.25 (0.61)^***	1.11 (0.67)^*
Service recovery resilience	0.83 (0.21)^***	−0.13 (0.21)
Procedural justice		0.96 (0.08)^***
Age	−0.07 (0.21)	−0.01 (0.01)
Gender	0.21 (0.24)	0.45 (0.19)^**
Level of education	0.06 (0.06)	−0.64 (0.22)^***
Purchasing frequency	4.25 (0.61)	−0.14 (0.06)^**
F-value (df)	3.54 (5, 121)^***	26.37 (6, 120)^***
R²	0.36	0.75
Indirect effect	0.80 CI [0.41; 1.21]
N	127	127

DV	Procedural justice	Customer satisfaction
Intercept	4.25 (0.61)^***	1.11 (0.67)^*
Service recovery resilience	0.83 (0.21)^***	−0.13 (0.21)
Procedural justice		0.96 (0.08)^***
Age	−0.07 (0.21)	−0.01 (0.01)
Gender	0.21 (0.24)	0.45 (0.19)^**
Level of education	0.06 (0.06)	−0.64 (0.22)^***
Purchasing frequency	4.25 (0.61)	−0.14 (0.06)^**
F-value (df)	3.54 (5, 121)^***	26.37 (6, 120)^***
R²	0.36	0.75
Indirect effect	0.80 CI [0.41; 1.21]
N	127	127

Note(s): p < 0.01^***; p < 0.05^**; p < 0.1^*; standard errors of the coefficients are reported in parentheses; CI confidence interval