Table 9

Results of the evaluation

Evaluation aspectEvaluation results
Strategic goals
  1. The percentage of totally isolated service units that have no shared goals with other service units: 0%

  2. Five goals were boundary object between all the service units (45.5%)

  3. The percentage of nonexistent dyadic relationships: 0%

  4. On average, eight goals connected one service unit to another in the hybrid

  5. The c-coefficient values were between 0.55 and 1 indicating rather good coherence in PM

Performance measurement
  1. The percentage of totally isolated service units that have no performance measures with other service units: 0%

  2. Two of the measures were boundary object between all the service units (16.6%)

  3. The percentage of nonexistent dyadic relationships: 0%

  4. The average number of performance measures that connect any two service units together was 5

  5. The c-coefficient values were between 0.18 and 1, indicating low level of fragmentation in PM

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