Table I Items, reliability and... | Emerald Publishing

Table I

Items, reliability and descriptive statistics for motives and internalisation

Construct	Composite reliability	Items	Mean	SD
Internal motives	0.778	1. Improve the efficiency of internal processes (e.g. reducing costs, improving productivity)	4.46	0.72
		2. Improve the quality of products/services	4.56	0.74
		3. Promote a participative style among employees (improving their motivation, sense of belonging, etc.)	4.32	0.82
		4. Improve financial results	4.12	1.10
		5. Advance in QM beyond ISO certification	4.27	0.98
External motives	0.645	1. Fulfil demands of customers and other external agents	4.62	0.71
		2. Improve organisation image, as a marketing tool	4.38	0.76
		3. Follow management trends by imitating others	3.58	1.04
Internalisation	0.690	1. Organisation members have changed their behaviours to match the practices recommended by the EFQM model	4.17	0.74
		2. Information from self-assessment on the basis of the EFQM model is taken into account in drawing up the strategic plan	4.32	0.84
		3. Annual targets for improvement, agreed with personnel and specifying those responsible for its implementation, deadlines and prioritisation of activities, are defined	4.29	0.76
		4. Employees are continuously trained in the principles of quality and excellence, and in teamwork	4.09	0.91
		5. Meetings are held to provide employees with feedback on their performance in the quality and excellence field	3.72	1.02
		6. Indicators of all key processes are implemented and performance targets are established	4.36	0.72

Construct	Composite reliability	Items	Mean	SD
Internal motives	0.778	1. Improve the efficiency of internal processes (e.g. reducing costs, improving productivity)	4.46	0.72
		2. Improve the quality of products/services	4.56	0.74
		3. Promote a participative style among employees (improving their motivation, sense of belonging, etc.)	4.32	0.82
		4. Improve financial results	4.12	1.10
		5. Advance in QM beyond ISO certification	4.27	0.98
External motives	0.645	1. Fulfil demands of customers and other external agents	4.62	0.71
		2. Improve organisation image, as a marketing tool	4.38	0.76
		3. Follow management trends by imitating others	3.58	1.04
Internalisation	0.690	1. Organisation members have changed their behaviours to match the practices recommended by the EFQM model	4.17	0.74
		2. Information from self-assessment on the basis of the EFQM model is taken into account in drawing up the strategic plan	4.32	0.84
		3. Annual targets for improvement, agreed with personnel and specifying those responsible for its implementation, deadlines and prioritisation of activities, are defined	4.29	0.76
		4. Employees are continuously trained in the principles of quality and excellence, and in teamwork	4.09	0.91
		5. Meetings are held to provide employees with feedback on their performance in the quality and excellence field	3.72	1.02
		6. Indicators of all key processes are implemented and performance targets are established	4.36	0.72