Table VI

Analysis of the relationships between motives (items) and internalisation

Path toPath fromStandardised solution
InternalisationImprove the efficiency of internal processes (e.g. reducing costs, improving productivity)0.115
 Improve the quality of products/services0.008
 Promote a participative style among employees (improving their motivation, sense of belonging, etc.)0.187**
 Improve financial results0.074
 Advance in QM beyond ISO certification0.010
 Fulfil demands of customers and other external agents0.021
 Improve organisation image, as a marketing tool−0.054
 Follow management trends by imitating others−0.018

Note: **p<0.05

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