Overview interviews
| Case | Interviewee | Code | Date |
|---|---|---|---|
| Beta | Operations manager – online logistics | Beta_OLog | October 2020 |
| Head of digital customer experience | Beta_Dig | October 2020 | |
| Head of online operations | Beta_HoO | October 2020 | |
| Director transportation and online production | Beta_ToP | October 2020 | |
| Gamma | Strategy and development manager | Gamma_Strat | October 2020 |
| Chief strategy and digital officer | Gamma_Dig | October 2020 | |
| Project manager, automated OFC | Gamma_PM | November 2020 | |
| Manager – flow optimization, automated OFC | Gamma_OFC | June 2021 | |
| Head of logistics, automated OFC | Gamma_Log | July 2021 | |
| Epsilon | Program manager – Omnichannel DC | Epsilon_PM | October 2020 |
| Head of digital development and E-commerce | Epsilon_Dig | December 2020 | |
| Head of logistics | Epsilon_Log | December 2020 | |
| Site manager – Omnichannel DC | Epsilon_ODC | January 2021 |
| Case | Interviewee | Code | Date |
|---|---|---|---|
| Beta | Operations manager – online logistics | Beta_OLog | October 2020 |
| Head of digital customer experience | Beta_Dig | October 2020 | |
| Head of online operations | Beta_HoO | October 2020 | |
| Director transportation and online production | Beta_ToP | October 2020 | |
| Gamma | Strategy and development manager | Gamma_Strat | October 2020 |
| Chief strategy and digital officer | Gamma_Dig | October 2020 | |
| Project manager, automated OFC | Gamma_PM | November 2020 | |
| Manager – flow optimization, automated OFC | Gamma_OFC | June 2021 | |
| Head of logistics, automated OFC | Gamma_Log | July 2021 | |
| Epsilon | Program manager – Omnichannel DC | Epsilon_PM | October 2020 |
| Head of digital development and E-commerce | Epsilon_Dig | December 2020 | |
| Head of logistics | Epsilon_Log | December 2020 | |
| Site manager – Omnichannel DC | Epsilon_ODC | January 2021 |