LM practices across sales channel mix
| Area | Parameter | Option | Online sales share of total sales (%) | |||
|---|---|---|---|---|---|---|
| 1–10 (%) | 11–50 (%) | 51–99 (%) | 100 (%) | |||
| LMCS | 1.1 | Information about individual store availability online | 63 | 66 | 42 | N/A |
| LMCS | 1.2 | Free remote delivery option | 44 | 73 | 69 | 80 |
| LMCS | 1.2 | Free in-store delivery | 72 | 69 | 46 | N/A |
| LMCS | 1.3 | Free delivery over a certain order value | 25 | 58 | 46 | 57 |
| LMCS | 1.4 | Charges a delivery fee for HD time slots | 30 | 28 | 60 | 72 |
| LMCS | 1.6 | In-store return | 97 | 95 | 42 | N/A |
| LMCS | 1.6 | Remote return option | 56 | 90 | 96 | 100 |
| LMCS | 1.7 | Free in-store returns | 91 | 86 | 42 | N/A |
| LMBF | 2.1 | In-store picking | 72 | 61 | 54 | N/A |
| LMBF | 2.1 | Supplier warehouse picking (drop shipping) | 0 | 5 | 8 | 24 |
| LMBF | 2.1 | In-warehouse picking | 44 | 67 | 88 | 87 |
| LMBF | 2.2 | Asymmetric assortment | 19 | 31 | 38 | N/A |
| LMBF | 2.4 | Fully or semi-automated warehouse operation | 50 | 61 | 78 | 60 |
| LMBF | 2.6 | Outsourced warehouse operation (fully or hybrid) | 0 | 35 | 24 | 41 |
| LMDe | 3.1 | HD option | 78 | 73 | 85 | 85 |
| LMDe | 3.1 | Eco-friendly delivery option | 3 | 5 | 15 | 13 |
| LMDe | 3.1 | In-store C&C delivery | 78 | 72 | 46 | N/A |
| LMDe | 3.2 | Same day delivery | 28 | 13 | 15 | 4 |
| LMDe | 3.4 | Offers attended HD time slots | 65 | 53 | 80 | 87 |
| LMDe | 3.5 | National or international delivery | 63 | 92 | 92 | 98 |
| Area | Parameter | Option | Online sales share of total sales (%) | |||
|---|---|---|---|---|---|---|
| 1–10 (%) | 11–50 (%) | 51–99 (%) | 100 (%) | |||
| LMCS | 1.1 | Information about individual store availability online | 63 | 66 | 42 | N/A |
| LMCS | 1.2 | Free remote delivery option | 44 | 73 | 69 | 80 |
| LMCS | 1.2 | Free in-store delivery | 72 | 69 | 46 | N/A |
| LMCS | 1.3 | Free delivery over a certain order value | 25 | 58 | 46 | 57 |
| LMCS | 1.4 | Charges a delivery fee for HD time slots | 30 | 28 | 60 | 72 |
| LMCS | 1.6 | In-store return | 97 | 95 | 42 | N/A |
| LMCS | 1.6 | Remote return option | 56 | 90 | 96 | 100 |
| LMCS | 1.7 | Free in-store returns | 91 | 86 | 42 | N/A |
| LMBF | 2.1 | In-store picking | 72 | 61 | 54 | N/A |
| LMBF | 2.1 | Supplier warehouse picking (drop shipping) | 0 | 5 | 8 | 24 |
| LMBF | 2.1 | In-warehouse picking | 44 | 67 | 88 | 87 |
| LMBF | 2.2 | Asymmetric assortment | 19 | 31 | 38 | N/A |
| LMBF | 2.4 | Fully or semi-automated warehouse operation | 50 | 61 | 78 | 60 |
| LMBF | 2.6 | Outsourced warehouse operation (fully or hybrid) | 0 | 35 | 24 | 41 |
| LMDe | 3.1 | HD option | 78 | 73 | 85 | 85 |
| LMDe | 3.1 | Eco-friendly delivery option | 3 | 5 | 15 | 13 |
| LMDe | 3.1 | In-store C&C delivery | 78 | 72 | 46 | N/A |
| LMDe | 3.2 | Same day delivery | 28 | 13 | 15 | 4 |
| LMDe | 3.4 | Offers attended HD time slots | 65 | 53 | 80 | 87 |
| LMDe | 3.5 | National or international delivery | 63 | 92 | 92 | 98 |
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