Table 1

Factors affecting the use of SSTs

Nature of the factorsFactorsAuthorsHypo-theses
UtilitarianTime-Saving (TS)Boudkouss and Djelassi (2021), Dabholkar (1996), Dabholkar et al. (2003), Lee et al. (2012) and Meuter et al. (2000) H1
Reliability (RE)Dabholkar (1996), Dabholkar et al. (2003) and Davis et al. (1989) 
Control (CO)Bateson (1985), Boudkouss and Djelassi (2021), Dabholkar (1996), Dabholkar et al. (2003) and Sarel and Marmorstein (2003) 
Ease of Use (EU)Castillo and Bigne (2021), Dabholkar and Bagozzi (2002), Dabholkar et al. (2003), Lee et al. (2012), Liang et al. (2022) and Meuter et al. (2000) 
Avoidance Employee (AS)Bateson (1985), Dabholkar (1996), Dabholkar and Bagozzi (2002), Lee et al. (2012), Meuter et al. (2000), Sharma et al. (2021) and Wang et al. (2017) 
HedonicInherent Novelty Seek (INS)Agarwal and Karahanna (2000), Dabholkar and Bagozzi (2002), Holbrook and Hirschman (1982) and Parasuraman (2000) H2
Enjoyment (EN)Agarwal and Karahanna (2000), Collier and Barnes (2015), Dabholkar (1996), Demoulin and Djelassi (2016), Venkatesh et al. (2003) and Lee and Lyu (2019) 
Challenges (CH)Ghani et al. (1991), Koufaris (2002) and Novak et al. (2000) 
Attractiveness (AT)Morimura and Nishioka (2016) 
Technological anxiety Dabholkar (1996), Larson (2019) and Lee et al. (2010) H3
Meuter et al. (2000) and Cebeci et al. (2020) 
Social Interaction Bitner (2001), Dabholkar (1996) and Forman and Sriram (1991) H4
Meuter et al. (2003) and Venkatesh (2000) 
Social Anxiety Dabholkar and Bagozzi (2002) and Fenigstein et al. (1975) H5
Kinard et al. (2009) 
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