Effectiveness and efficiency

Profit maximisation and delivery costs

Xiao and Chen (2012)

Campbell and Savelsbergh (2006), Cao (2014), CoIla and Lapoule (2012), Faugère and Montreuil (2020), Lunce et al. (2006), Palmer et al. (2000), Plant et al. (2003), Ring and Tigert (2001), Stritto and Schiraldi (2013), Wei et al.(2018)

Consumer purchase satisfaction and delivery costs

San-Martín and Jimenez (2017), Wilson-Jeanselme and Reynolds (2005)

Profit maximisation and product offer

Davies et al. (2019), Ring and Tigert (2001), Stritto and Schiraldi (2013)

Consumer purchase satisfaction and product offer

Cui and Wang (2010), San-Martín and Jimenez (2017), Wang et al., (2020), Wolfinbarger and Gilly (2001)

Consumer purchase satisfaction and the Web

Bressolles et al. (2015), Prud'homme and Boyer (2005), San-Martín and Jimenez (2017), Wilson-Jeanselme and Reynolds (2005)

Profit maximisation and production costs

Xiao and Chen (2012)

Colla and Lapoule (2012), Lunce et al. (2006), Ring and Tigert (2001), Starr (2003), Stritto and Schiraldi (2013)

Consumer purchase satisfaction and relationships

Lunce et al. (2006), Stritto and Schiraldi (2013)

Heim and Sinha (2005), San-Martín and Jimenez (2017)

Sustainability and organization/product utilization

Seok et al., (2018)

Aljohani and Thompson (2019), Thornton and Marche (2003)

Sustainability and product offer

Heard et al. (2019)

Gee et al. (2020), Heard et al. (2019)

Gee et al. (2020), Heard et al. (2019)

Sustainability and delivery costs

Heard et al. (2019)

Chen et al. (2020), Heard et al. (2020), Gee et al. (2019)

Gee et al. (2020), Heard et al. (2019)

Sustainability and production costs

Heard et al. (2019)

Heard et al. (2019)

Effectiveness

Profit maximisation

Dussart (2000), Hillen and Fedosveeva (2021), Liu et al.(2008), Picoto et al. (2013), Roberts et al. (2016)

Performance measurement

Producer

Retailer

Consumer

Consumer purchase satisfaction

Anckar et al. (2002), Asdemir et al.(2009), Lewis (2006), Morganosky and Cude (2002)

Service quality

Dussart (2000)

Market share

Sustainability

Efficiency

Delivery costs

Arnold et al. (2018), Boyer et al. (2003), Boyer and Hult (2005), Burn and Barnett (2000), Chhetri et al. (2017), Deutsch and Golany (2018), Dubosson-Torbay et al.(2002), Emeç et al. (2016), Hübner et al. (2016), Kämäräinen et al. (2001a), Kämäräinen et al. (2001b), Lim et al. (2009), Liu et al., (2020), Mahar et al. (2014), Mkansi et al. (2018), Murphy (2003), Ogawara et al.(2003), Pan et al. (2017), Rai et al. (2019), Rudolph and Gruber (2017), Steinfield et al. (2002), Sung (2006), Vazquez-Noguerol et al. (2020), Wong et al. (2018), Wygonik and Goodchild (2018), Yrjölä (2001), Zhu et al.(2021)

Boyer and Hult (2005), Boyer and Hult (2006), Chen et al. (2014), Doherty et al.(2006), Faraoni et al. (2019), Huang and Oppewal (2006), Kamarainen et al.(2001a), Seitz et al. (2017), Sousa et al.(2020)

Product offer

Adebanjo et al. (2006)

Boyer et al. (2003), Hübner et al. (2016), Mkansi et al.(2018), Quader and Quader (2008), Steinfield et al.(2002), Sung (2006), Vazquez-Noguerol et al. (2020), Wong et al. (2018), Yrjölä (2001), Zhu et al. (2021)

Boyer and Hult (2005), Boyer and Hult (2006), Chen et al. (2014), Cho et al.(2019), Doherty et al. (2006), Huang and Oppewal (2006), Pelet et al. (2020) Seitz et al. (2017), Sousa et al. (2020)

Web

Jahanshahi et al. (2013), Lewis et al. (2014), Lim et al.(2009), Quader and Quader (2008), Sung (2006), Weber and Badenhorst-Weiss (2018), Westerman et al. (2014)

Boyer and Hult (2005), Cho et al. (2019), Faraoni et al. (2019), Gounaris et al.(2005), Pelet et al. (2020)

Production costs

Burn and Barnett (2000), Boyer et al. (2003), Boyer and Hult (2005), Eriksson et al. (2019), Ghezzi et al. (2012), Hübner et al. (2016), Kotzab (1999), Kamarainen et al.(2001b), Mason and Lalwani (2007), Mkansi et al.(2018), Ogawara et al. (2003), Rai et al. (2019), Wong et al. (2018), Yrjölä (2001), Zhu et al. (2021)

Relationship

Adebanjo et al. (2006)

Jahanshahi et al. (2013), Liu et al. (2020)

Boyer and Hult (2005), Cho et al. (2019), Faraoni et al. (2019), Gounaris et al.(2005), Huang and Oppewal (2006), Seitz

Performance measurement

Producer

Retailer

Consumer

et al. (2017), Sousa et al. (2020), Verona and Prandelli (2002), Zott et al. (2000)

Note(s):Shaded areas indicate effectiveness measurements that would reasonably not be considered by an actor. Full article reference information can be found in Appendix A