Table 4 EFA results on visitor...

Table 4

EFA results on visitor satisfaction with zoo facilities and offerings

Zoo facilities and service statements	Interaction and facility quality	Service and interpretation quality
Staff friendliness, reception and general hospitality	0.76
Safety and security in and around the zoo	0.76
Cleanliness of the zoo, enclosures and environment	0.75
Animal health, welfare and general conditioning	0.74
Adequate and safe parking	0.72
Maintenance, renovation and modernisation	0.67
Quality of restaurants, kiosks and other refreshments offerings	0.61
Number of animals per enclosure	0.56
Entrance fees and overall affordability	0.50
Maps, signage, rules and general information	0.49
Quality of the children’s programmes on offer		0.81
The usefulness of the website, e.g. user-friendliness and availability of necessary visitor information		0.80
Adequate interpretation, e.g. information on the species		0.72
Adequate interactive forms of interpretation, e.g. games, audio and visual displays		0.72
The number, type and variety of events organised by the zoo		0.71
Quality of the venues, related facilities and equipment for hire		0.65
Conditions of children’s equipment and activities		0.59
Availability of knowledgeable staff		0.44
Eigenvalues (EV)	9.20	1.36
Var. (%)	51.12	7.58
Cum. Var. (%)	51.12	58.69
Cronbach alpha	0.91	0.90
Avg, inter-item correlation	0.45	0.54
Mean value (x̄)	3.79	3.61

Zoo facilities and service statements	Interaction and facility quality	Service and interpretation quality
Staff friendliness, reception and general hospitality	0.76
Safety and security in and around the zoo	0.76
Cleanliness of the zoo, enclosures and environment	0.75
Animal health, welfare and general conditioning	0.74
Adequate and safe parking	0.72
Maintenance, renovation and modernisation	0.67
Quality of restaurants, kiosks and other refreshments offerings	0.61
Number of animals per enclosure	0.56
Entrance fees and overall affordability	0.50
Maps, signage, rules and general information	0.49
Quality of the children’s programmes on offer		0.81
The usefulness of the website, e.g. user-friendliness and availability of necessary visitor information		0.80
Adequate interpretation, e.g. information on the species		0.72
Adequate interactive forms of interpretation, e.g. games, audio and visual displays		0.72
The number, type and variety of events organised by the zoo		0.71
Quality of the venues, related facilities and equipment for hire		0.65
Conditions of children’s equipment and activities		0.59
Availability of knowledgeable staff		0.44
Eigenvalues (EV)	9.20	1.36
Var. (%)	51.12	7.58
Cum. Var. (%)	51.12	58.69
Cronbach alpha	0.91	0.90
Avg, inter-item correlation	0.45	0.54
Mean value (x̄)	3.79	3.61

Notes:

*Five-point Likert scale: 1 = very dissatisfied to 5 = very satisfied. The Kaiser–Meyer–Olkin measure of sampling adequacy: 0.94; Bartlett’s test of sphericity was significant [x² (153) = 3,482.73, p < 0.05]; the variance explained was 59%

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