Variables and indicators
| Organizational flexibility | |
| Item | Indicator |
| Item 1 | Reduction of customer service time, in the face of market changes |
| Item 2 | Make adjustments to our production processes, in the face of market changes |
| Item 3 | Make inventory rotation adjustments, in the face of market changes |
| Item 4 | Improve the work performance of staff, in the face of market demands |
| Item 5 | Improve the delivery reliability of our products, in the face of market changes |
| Pioneering orientation | |
| Item | Indicator |
| Item 1 | This firm is usually among the first to introduce new products to the market |
| Item 2 | This firm is the industry’s leader in developing innovative ideas |
| Item 3 | This firm is well known for introducing breakthrough products and ideas |
| Market dynamism | |
| Item | Indicator |
| Item 1 | In our business, customer demands and product preferences change quite rapidly |
| Item 2 | New customers tend to have product needs that are considerably different from those of existing customers |
| Item 3 | Our customers tend to constantly look for new products |
| Item | Indicator |
| Item 1 | Reduction of customer service time, in the face of market changes |
| Item 2 | Make adjustments to our production processes, in the face of market changes |
| Item 3 | Make inventory rotation adjustments, in the face of market changes |
| Item 4 | Improve the work performance of staff, in the face of market demands |
| Item 5 | Improve the delivery reliability of our products, in the face of market changes |
| Item | Indicator |
| Item 1 | This firm is usually among the first to introduce new products to the market |
| Item 2 | This firm is the industry’s leader in developing innovative ideas |
| Item 3 | This firm is well known for introducing breakthrough products and ideas |
| Item | Indicator |
| Item 1 | In our business, customer demands and product preferences change quite rapidly |
| Item 2 | New customers tend to have product needs that are considerably different from those of existing customers |
| Item 3 | Our customers tend to constantly look for new products |
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