Table 1 General system of... | Emerald Publishing

Table 1

General system of operationalization of the research model constructs

Formative constructs: 2nd order	Formative constructs: 1st order	Item summary	Author(S)
Business process management maturity (BPMM)	Initial: work runs inconsistently and ad-hoc	- non-formal procedures - non-compliance with procedures when defined - different ways of performing tasks	Dijkman et al. (2015), Object Management Group (2008)
	Managed: the processes, within the work units, are done in a repeatable way	- definition of methods and technologies - documentation of working methods - control of individual projects
	Standardized: processes are standardized and resources are defined for the production of products and services	- standardized procedures - documented procedures and objectives - process definition
	Predictable: work processes are managed quantitatively to establish predictable results	- performance management - process management - process correction
	Innovated: the organization’s processes are continually improved	- understanding of problems and critical areas - setting goals - constant use of new ideas and technologies
Organizational resilience (OR)	Anticipation: ability to discern potential future events or situations	- identification of risks - monitoring of deviations - early recognition of disruptions - recognition of new opportunities	Pettit et al. (2013)
	Adaptability: ability to modify operations in response to challenges and opportunities	- process modification - process simulation - development of technologies - employment of continuous improvement
	Recovery: ability to return to normal operating state quickly	- organization of response teams - communication of information - public relations management - mitigation of interruption effects

Formative constructs: 2nd order	Formative constructs: 1st order	Item summary	Author(S)
Business process management maturity (BPMM)	Initial: work runs inconsistently and ad-hoc	- non-formal procedures - non-compliance with procedures when defined - different ways of performing tasks	Dijkman et al. (2015), Object Management Group (2008)
	Managed: the processes, within the work units, are done in a repeatable way	- definition of methods and technologies - documentation of working methods - control of individual projects
	Standardized: processes are standardized and resources are defined for the production of products and services	- standardized procedures - documented procedures and objectives - process definition
	Predictable: work processes are managed quantitatively to establish predictable results	- performance management - process management - process correction
	Innovated: the organization’s processes are continually improved	- understanding of problems and critical areas - setting goals - constant use of new ideas and technologies
Organizational resilience (OR)	Anticipation: ability to discern potential future events or situations	- identification of risks - monitoring of deviations - early recognition of disruptions - recognition of new opportunities	Pettit et al. (2013)
	Adaptability: ability to modify operations in response to challenges and opportunities	- process modification - process simulation - development of technologies - employment of continuous improvement
	Recovery: ability to return to normal operating state quickly	- organization of response teams - communication of information - public relations management - mitigation of interruption effects

Source(s): Prepared by the authors