Initial items
| Item | Statements |
|---|---|
| 1 | Comfortable seats and tables |
| 2 | Attractive place and pleasant atmosphere |
| 3 | Well-painted walls and proper lighting |
| 4 | Attractive exterior signs and appearance |
| 5 | Comfortable indoor temperature |
| 6 | Menu board and promotional displays easy to read and understand |
| 7 | Attractive product exhibition |
| 8 | Clean and well-maintained rest rooms |
| 9 | Functional and easily-accessed service bar |
| 10 | Clean and well-maintained restaurant |
| 11 | Proper service time (order preparation) |
| 12 | Enough staff to attend to consumers |
| 13 | Experienced and well-trained employees |
| 14 | Staff have a pleasant attitude |
| 15 | Staff have a clean and well-groomed look |
| 16 | Staff are dynamic and friendly |
| 17 | Staff offer upselling options |
| 18 | Fresh and properly cooked food |
| 19 | Delicious and tasty food |
| 20 | Sufficient variety of choices on the menu |
| 21 | Practical and hygienic food packaging |
| Item | Statements |
|---|---|
| 1 | Comfortable seats and tables |
| 2 | Attractive place and pleasant atmosphere |
| 3 | Well-painted walls and proper lighting |
| 4 | Attractive exterior signs and appearance |
| 5 | Comfortable indoor temperature |
| 6 | Menu board and promotional displays easy to read and understand |
| 7 | Attractive product exhibition |
| 8 | Clean and well-maintained rest rooms |
| 9 | Functional and easily-accessed service bar |
| 10 | Clean and well-maintained restaurant |
| 11 | Proper service time (order preparation) |
| 12 | Enough staff to attend to consumers |
| 13 | Experienced and well-trained employees |
| 14 | Staff have a pleasant attitude |
| 15 | Staff have a clean and well-groomed look |
| 16 | Staff are dynamic and friendly |
| 17 | Staff offer upselling options |
| 18 | Fresh and properly cooked food |
| 19 | Delicious and tasty food |
| 20 | Sufficient variety of choices on the menu |
| 21 | Practical and hygienic food packaging |