Table 3 Results of EFA QUICKSERV...

Table 3

Results of EFA

QUICKSERV dimensions (Reliability alpha)	Factor loading	Eigen-values	Variance explained	Means
Physical environment perception (0.809)		2.759	19.704	5.25
Attractive place and pleasant atmosphere	0.678			4.80
Well-painted walls and proper lighting	0.782			5.39
Attractive exterior signs and appearance	0.807			5.31
Comfortable indoor temperature	0.642			5.48
Interaction quality perception (0.928)		4.196	29.969	5.94
Proper service time (order preparation)	0.744			6.03
Enough staff to attend to consumers	0.784			5.98
Experienced and well-trained employees	0.790			5.93
Staff have a pleasant attitude	0.775			5.89
Staff have a clean and well-groomed look	0.756			5.88
Staff are dynamic and friendly	0.779			5.91
Food quality perception (0.885)		3.039	21.709	5.60
Fresh and properly cooked food	0.812			5.52
Delicious and tasty food	0.856			5.70
Sufficient variety of choices on the menu	0.749			5.50
Practical and hygienic food packaging	0.656			5.66
Total variance	71.38%

QUICKSERV dimensions (Reliability alpha)	Factor loading	Eigen-values	Variance explained	Means
Physical environment perception (0.809)		2.759	19.704	5.25
Attractive place and pleasant atmosphere	0.678			4.80
Well-painted walls and proper lighting	0.782			5.39
Attractive exterior signs and appearance	0.807			5.31
Comfortable indoor temperature	0.642			5.48
Interaction quality perception (0.928)		4.196	29.969	5.94
Proper service time (order preparation)	0.744			6.03
Enough staff to attend to consumers	0.784			5.98
Experienced and well-trained employees	0.790			5.93
Staff have a pleasant attitude	0.775			5.89
Staff have a clean and well-groomed look	0.756			5.88
Staff are dynamic and friendly	0.779			5.91
Food quality perception (0.885)		3.039	21.709	5.60
Fresh and properly cooked food	0.812			5.52
Delicious and tasty food	0.856			5.70
Sufficient variety of choices on the menu	0.749			5.50
Practical and hygienic food packaging	0.656			5.66
Total variance	71.38%