Measurement properties (four-factor model)
| QUICKSERV dimensions (Cronbach' alpha) | Standardized factor loadings | CR | AVE |
|---|---|---|---|
| Physical environment perception (0.809) | 0.813 | 0.521 | |
| Attractive place and pleasant atmosphere | 0.694 | ||
| Well-painted walls and proper lighting | 0.766 | ||
| Attractive exterior signs and appearance | 0.755 | ||
| Comfortable indoor temperature | 0.668 | ||
| Operations performance perception (0.889) | 0.889 | 0.728 | |
| Proper service time (order preparation) | 0.820 | ||
| Enough staff to attend to consumers | 0.867 | ||
| Experienced and well-trained employees | 0.871 | ||
| Personnel service perception (0.919) | 0.919 | 0.792 | |
| Staff have a pleasant attitude | 0.871 | ||
| Staff have a clean and well-groomed look | 0.897 | ||
| Staff are dynamic and friendly | 0.901 | ||
| Food quality perception (0.885) | 0.889 | 0.669 | |
| Fresh and properly cooked food | 0.835 | ||
| Delicious and tasty food | 0.906 | ||
| Sufficient variety of choices on the menu | 0.778 | ||
| Practical and hygienic food packaging | 0.743 |
| QUICKSERV dimensions (Cronbach' alpha) | Standardized factor loadings | CR | AVE |
|---|---|---|---|
| Attractive place and pleasant atmosphere | 0.694 | ||
| Well-painted walls and proper lighting | 0.766 | ||
| Attractive exterior signs and appearance | 0.755 | ||
| Comfortable indoor temperature | 0.668 | ||
| Proper service time (order preparation) | 0.820 | ||
| Enough staff to attend to consumers | 0.867 | ||
| Experienced and well-trained employees | 0.871 | ||
| Staff have a pleasant attitude | 0.871 | ||
| Staff have a clean and well-groomed look | 0.897 | ||
| Staff are dynamic and friendly | 0.901 | ||
| Fresh and properly cooked food | 0.835 | ||
| Delicious and tasty food | 0.906 | ||
| Sufficient variety of choices on the menu | 0.778 | ||
| Practical and hygienic food packaging | 0.743 |