| Challenge criticality | Evidence from the interview | Case organisation |
|---|---|---|
| Compatibility | When our clients adopt blockchain technology in full-scale to trace the products it is important to integrate with the ERP systems of all the supply chain members | B2 |
| Our supply chains are complex and constantly expanding requiring multiple systems from various organisations to be compatible | C1 | |
| Complexity | The structure of our client is so complex, with duplications in roles across several departments, it made it challenging for us to implement blockchain technology | B1 |
| Top management support | Rapid changes in technology has created confusion to a concept already considered as disruptive distracting our clients away from the technology implementation | B2 |
| The lack of a knowledgeable and skilled workforce to implement the technology has demotivated us from its implementation | C2 | |
| Technical expertise | Technically skilled professionals are critical. Salaries and demand for blockchain technology professionals are very high. So, it is difficult to attract and retain people with blockchain technology skills | B2 |
| It is not easy to convince current employees to undergo training to use blockchain technology in their processes | C1 | |
| Financial resources | Our clients express that it is not easy for their organisation to consider the blockchain technology because of the initial costs associated with the technology and lack of awareness on operational costs of running the technology | A1 |
| We invest in technologies or any other infrastructure based on the benefits offered over the lifetime. In this case it is very hard for us to anticipate the benefits against costs which has demotivated us from investing in the technology | C2 | |
| Security | Advancements in technology is no longer a security concern, it is lack of rules among our client’s supply chain partners | A2 |
| Trust | This technology is a democratisation of trust. However, it is abstract, understanding it requires technical knowledge. Many of the related processes are not transparent, which makes it difficult for our clients to realise its benefits and thus results in trust issues | B1 |
| Privacy | We used blockchain technology to provide visibility of our products in the supply chain. In doing so, we feel we lost oversight on who is accessing our data resulting in privacy related concerns | C1 |
| Challenge criticality | Evidence from the interview | Case organisation |
|---|---|---|
| Compatibility | When our clients adopt blockchain technology in full-scale to trace the products it is important to integrate with the ERP systems of all the supply chain members | B2 |
| Our supply chains are complex and constantly expanding requiring multiple systems from various organisations to be compatible | C1 | |
| Complexity | The structure of our client is so complex, with duplications in roles across several departments, it made it challenging for us to implement blockchain technology | B1 |
| Top management support | Rapid changes in technology has created confusion to a concept already considered as disruptive distracting our clients away from the technology implementation | B2 |
| The lack of a knowledgeable and skilled workforce to implement the technology has demotivated us from its implementation | C2 | |
| Technical expertise | Technically skilled professionals are critical. Salaries and demand for blockchain technology professionals are very high. So, it is difficult to attract and retain people with blockchain technology skills | B2 |
| It is not easy to convince current employees to undergo training to use blockchain technology in their processes | C1 | |
| Financial resources | Our clients express that it is not easy for their organisation to consider the blockchain technology because of the initial costs associated with the technology and lack of awareness on operational costs of running the technology | A1 |
| We invest in technologies or any other infrastructure based on the benefits offered over the lifetime. In this case it is very hard for us to anticipate the benefits against costs which has demotivated us from investing in the technology | C2 | |
| Security | Advancements in technology is no longer a security concern, it is lack of rules among our client’s supply chain partners | A2 |
| Trust | This technology is a democratisation of trust. However, it is abstract, understanding it requires technical knowledge. Many of the related processes are not transparent, which makes it difficult for our clients to realise its benefits and thus results in trust issues | B1 |
| Privacy | We used blockchain technology to provide visibility of our products in the supply chain. In doing so, we feel we lost oversight on who is accessing our data resulting in privacy related concerns | C1 |
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