Table 2

Informal interview questions asked during participant observation at T2 and T4

  1. How is your day?

  2. What do you do mostly during the day?

  3. What is your role within the team?

  4. Can you explain what just happened?

  5. What was the purpose of this meeting?

  6. What do you think about lean?

  7. What does … mean?

  8. When do people raise points for improvement?

  9. When do people get promoted?

  10. Is this how things normally go in the team?

  11. Does today represent the day-to-day happenings for this team?

  12. Do you think people act normally now that I am here?

Note(s): During the various site visits, while observing team members and leaders on days 1–3 of each 5-day team visit, we occasionally asked these open (interview-type) questions when we were alone with the team leader or members

[ViewLarge]
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal